Luther Family Buick GMC

Always happy with service I know that I can always count on Luther Family Buick GMC to do great work and be super friendly. I scheduled my appointment online and everything wen I know that I can always count on Luther Family Buick GMC to do great work and be super friendly. I scheduled my appointment online and everything went super smooth. Thanks Kevin! More

Friendly and attentive staff The staff here is friendly and attentive. They address all issues in a timely manner. They appreciate my business. I leave with a feeling that my car The staff here is friendly and attentive. They address all issues in a timely manner. They appreciate my business. I leave with a feeling that my car is now "good to go". Plus they wash my car for me when I bring it in for service. More

First rate service!! I have been taking my car to Luther for years even though there is a dealership within walking distance to my office. First rate service!!!!! I have been taking my car to Luther for years even though there is a dealership within walking distance to my office. First rate service!!!!! More

Not sure they actually inspected my car? Had my car in for recall work, then got home read the inspection sheet and said my heating and aircondition was in good working condition...NOT my air Had my car in for recall work, then got home read the inspection sheet and said my heating and aircondition was in good working condition...NOT my air condition does not work. Also said my tires are in fair condition..they need to be replaced. More

Completely satisfied. Paul greeted me as soon as I drove in the door, got the paper work done quickly, He notified the courtesy car driver that I needed a ride home, and h Paul greeted me as soon as I drove in the door, got the paper work done quickly, He notified the courtesy car driver that I needed a ride home, and he came quickly and brought me home and when the job was done, came and picked me up, so everything went very well. I believe Ron did a good job with the repairs, car handled well, so alignment is good after tie rod was renewed. Thanks for the courtesy shown me at Luther Family. More

Service - Oil Change Rob in service was excellent to work with. I was scheduled for my first oil change on my 2014 Encore and was immediately taken care of. I also had an Rob in service was excellent to work with. I was scheduled for my first oil change on my 2014 Encore and was immediately taken care of. I also had an issue with a wiper and said he would take care of the issue for me. Within 45 minutes the oil change was done and he said the technician was not happy with the way the wiper arm was working and said it needed to be replaced. The part was ordered, and he will contact me when it arrives. More

My old Saturn is secure once again. Unfortunately I went into Luther for an oil change, tire rotation, and a chattering sound coming from the rear door lock (which was not locking either Unfortunately I went into Luther for an oil change, tire rotation, and a chattering sound coming from the rear door lock (which was not locking either). My poor 11-year-old Saturn Vue (which I have loved) couldn't be completely fixed due to the simple fact that Saturn parts (GM) are no longer available. But Luther did what they could to get my door locks and security system to work. While I wish it would not have cost me so much at a time when I was not expecting a big bill, at least my vehicle is at the best it can be. The courtesy driver was also very pleasant (do not know his name). More

Excellent experience This was the first vehicle we have purchased from Luther Buick GMC and it definitely will not be the last. Our salesman, Danny, was very enjoyable to This was the first vehicle we have purchased from Luther Buick GMC and it definitely will not be the last. Our salesman, Danny, was very enjoyable to work with. More

Great Place to Go When trying to start my Buick Enclave one morning, it was completely dead. I called my dealer, Luther Family Buick, and was told I should call Buick When trying to start my Buick Enclave one morning, it was completely dead. I called my dealer, Luther Family Buick, and was told I should call Buick roadside assistance. They picked up my car and brought it to Luther. A couple of hours later I received a call from Paul telling me that the car was ready to pick up. He also explained exactly what had been wrong. I told him that my husband was not feeling well at the time and asked if they could deliver the car to us. In 5 minutes he called me back to tell me he had found a driver to deliver the car and that the driver would be picked up by their van. I consider this excellent service. Thank you Luther Buick. More

I felt like I was a bother and wasting their precious time. I had scheduled an appointment and when I arrived the sales rep Bryce spend most of his time taking care of another reps sale. The only time he time. I had scheduled an appointment and when I arrived the sales rep Bryce spend most of his time taking care of another reps sale. The only time he spent with me was when the "sales manager" gave him the poorly written "offer" on my trades! When he could find time to squeeze in some discussion and negotiation, he was disrespectful of the vehicles I was wanting to trade! The old attitude of "you should happy we even considering giving anything for those vehicles!" Like they were doing me a favor taking them off my hands! Much of the time spent with me he was very distracted with the the other couple who had already purchased from another rep...... Sorry Luther, I had purchased two vehicles from you before but felt like my past and future business with you was meaningless ! I took my two trades and drove and hour and half north and found a dealership that valued my business and treated me with respect. Your dealership is a minute and a half from my office but I will choose to drive the hour plus in the future and go where I'm treated with respect! The lesson I have learned is that shopping and spending the time researching where you spend your money is worth it! I struggle to blame young Bryce for this whole debacle! Is was the culture of old school slappy car sales that teaches him how to treat customers! Luther, my suggestion would be you better better answer the call, the 70's would like their leisure suit back! More