Luther Chrysler Jeep Dodge RAM

Buyer beware, After finance approval at a payment around $620 +/- I was assured I could sell my Tacoma and take the F150 home within 20 minutes the only thing left was the paperwork with no condit around $620 +/- I was assured I could sell my Tacoma and take the F150 home within 20 minutes the only thing left was the paperwork with no conditions.. After I sold my truck to a private buyer at the dealership they came in with several conditions including having to buy a $3,130 "Bumper to bumper" extended warranty or I could not have the truck. I was 50 miles from home and Traci the manger flat out told me I could not take the truck unless I signed for the "bumper to bumper" warranty, as it was manditory for bank approval, which had already been approved without. Also turns out that the warranty was only engine and powertrain NOT bumper to bumper, and it raised my payment by over $60 a month. I finally got Traci to have the warranty canceled after several go arounds with BBB complaints, and then she even delayed the cancellation by over a week and only because I called in for conformation in writing that she had, had it canceled. Only then did she send the form for the warranty company to cancel the fake bumper to bumper warranty. I stated on the form that the reason I was cancelling is because I never wanted it and was falsly told my loan wouldn't be approved without it and I was lied to as to the bumper to bumper status when it was only engine and drivetrain. (By the way I called my finance company Chrysler Credit and they informed me that there was never a stipulation for my approval that required me to purchase the extended warranty, and I immediately filed a complaint with them about being forced to purchase the warranty against my will, and the fact that the manager lied as to the type of warranty it was.) When confronted about the false bumper to bumper, Staci calmly stated after looking up my vehicles info "Oh your truck has too many miles for the bumper to bumper so it only covers the engine and drive train," like it was no big deal that she lied to me. You will see in another complaint here where she pulled the same switcheroor on another poor consumer to fall into the false warranty trap. Forget having this dealership attend to any issues concerning service after you leave. Ain't never gonna happen. All you will get if they even bother to call you back is the run around. Worst buying experience of my 70 years on this planet ever! Hope anyone reading this heeds my warning. You will regret it if you don't. ONLY RATED ONE START DUE TO THE FACT THAT I COULDN'T RATE ZERO OR MINUS -10 More

We worked with dennis and even though we walked away from the deal, this man was amazing and helpful. I would totally recommend!!! Even disappointed with the no sale still the best sales man!! So happy here. the deal, this man was amazing and helpful. I would totally recommend!!! Even disappointed with the no sale still the best sales man!! So happy here. More

From Sales To Service, Nightmare After purchasing a 50K vehicle, a brand new Pacifica, the ball was dropped. No replies, no response, selling warranties they don't honor. BUYER BEWARE After purchasing a 50K vehicle, a brand new Pacifica, the ball was dropped. No replies, no response, selling warranties they don't honor. BUYER BEWARE! GO somewhere else! Owner won't reply, service won't return phone calls, they trick you with one warranty and sell you another. Parts inside car were "missing" until 7 months later, they change the price on warranties every time you ask, and then proceed to tell you, you bought the wrong one. Honestly I have never dealt with such incompetence even after complaining all the way to Chrysler Corporate. SCAM OPERATION WITH AWFUL SERVICE. More

Poor service. Would not recommend this dealership to anyone. Poor service and our not too trust worthy. Was to put a temporary fix on vehicle said they didn't when Would not recommend this dealership to anyone. Poor service and our not too trust worthy. Was to put a temporary fix on vehicle said they didn't when they did. Would never do business with them again. More

Take the time to understand problem and Very helpful, excellent pricing, fixed it right the first time. Performed a multi point inspection at no charge and reviewed it with me excellent pricing, fixed it right the first time. Performed a multi point inspection at no charge and reviewed it with me More

Fantastic Dealership from the sales staff too the managers!!! No games here, very professional courteous friendly felt like one of the Freedom Family. Thank you in helping me purchase my new Jeep I w managers!!! No games here, very professional courteous friendly felt like one of the Freedom Family. Thank you in helping me purchase my new Jeep I will definitely send all my friends and family to this dealership! Thank you Freedom Chrysler Jeep Dodge Ram More