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Luther Burnsville Volkswagen - Service Center
Burnsville, MN
181 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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181 Reviews of Luther Burnsville Volkswagen - Service Center
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April 06, 2013
I have recently moved to the Minneapolis area from Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville VW. I have always been greeted with a smile, clearly had my services & costs explained before I leave my car, and been treated to extremely prompt service. The team at this dealership keeps a tight ship. The cost is fair, the dealership is clean, and the people & service are fabulous. I'm not sure when I'll be in the market for my next vehicle, but, I will certainly be going there if I decide to stick with Volkswagen! Thanks for making me feel so welcomed Luther Burnsville VW! More
by kagallagher81
Employees Worked With
Rachael Peters
April 05, 2013
Ann Shirley is a great customer service representative! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! More
by dankopperud5
Employees Worked With
Ann Shirley
April 04, 2013
I was told at a local tire/auto shop that the tpms sensor on my tire was bad along with the valve stem or core. $200 and they didnt have the item in stock. At that price and with that inconvenience I deci on my tire was bad along with the valve stem or core. $200 and they didnt have the item in stock. At that price and with that inconvenience I decided to call the dealer even though they were in another town. They checked it out tightened the valve stems and found the nail causing the slow depressurization of the tire. $25 and a car wash. Thanks Burnsvile Volkswagon and I'm glad you made the effort to check out tire and I'm glad I drove down. More
by MichaelColl
Employees Worked With
Ann Shirley
March 14, 2013
The staff are so friendly and knowledgable!!! I always enjoy going in to get service work done and shop for a new vehicle. They all make it fun! enjoy going in to get service work done and shop for a new vehicle. They all make it fun! More
by hollyhark
Employees Worked With
Jared Frantz, Rachael Peters
March 13, 2013
Came in unannounced with a piece of plastic hanging off of the bottom of the Audi. In the shop in 2 minutes out in 15 minutes , washed the car and charged me $15. What an incredible experience!!! of the bottom of the Audi. In the shop in 2 minutes out in 15 minutes , washed the car and charged me $15. What an incredible experience!!! More
by 338lpua1
Employees Worked With
service staff, Rachael Peters
March 11, 2013
Tom Walsh and the folks over at Luther Bursnville Volkswagon are the best I have ever worked with over the 30+ years I have been purchasing cars. Thanks for the great service Tom! Volkswagon are the best I have ever worked with over the 30+ years I have been purchasing cars. Thanks for the great service Tom! More
by garygoetzke
March 06, 2013
I went to Burnsville VW to see why my radio wasn't working properly. Without hesitation, Mike Barcalow and Sandie Fuller went to work on it and found the problem. I must also thank Richard Ross for hi working properly. Without hesitation, Mike Barcalow and Sandie Fuller went to work on it and found the problem. I must also thank Richard Ross for his outstanding customer service during the process. He accompanied me throughout the process, saw that I got a loaner vehicle and helped me the entire time. I am thoroughly impressed with Burnsville VW's customer service, especially these individuals. Thank you all for your excellent help!! More
by MarlanP
March 02, 2013
I brought my 2011 Routan in for standard oil change and 16,000 mile maintenance. Ann was awesome! So friendly and welcoming. She let me know what work was going to be completed and the time expected for 16,000 mile maintenance. Ann was awesome! So friendly and welcoming. She let me know what work was going to be completed and the time expected for the completion. She answered all of my questions regarding the maintenance of my vehicle. She was very upfront and showed concern for me as a valued customer. The facilities are great! They offered to drive us to the mall if we wanted to run some errands. They have a great waiting area with large screen TVs, free WiFi and a children's room with DirecTV. They have water and other beverages available while you wait. Service was a breeze. More
by jjurewi17
Employees Worked With
Ann Shirley
February 06, 2013
I took my wives car in for service on the defrost motor. I was told that I would get a call back when they knew what was wrong. I asked that I know by 2:30 pm as I had to make arrangements for another car I was told that I would get a call back when they knew what was wrong. I asked that I know by 2:30 pm as I had to make arrangements for another car if it was not going to be ready. I ended up calling them at 4:00 to see what was going on. They did offer a loaner at that time however it was too. late. The service was provided and fixed by the next day and they were friendly when I picked up the car. They never mentioned the non returned call or apologized. Over all mediocre service but friendly. More
by TimAhcan
Employees Worked With
Ugur Solim
February 02, 2013
Linda is simply the best, hands down. I was there for Linda is simply the best, hands down. I was there for a minor warrantee issue and was treated as if I had just bought the most expensive car on the Linda is simply the best, hands down. I was there for a minor warrantee issue and was treated as if I had just bought the most expensive car on the lot. Above expectations. Thanks so much. More
by jmfulco
Employees Worked With
Shannon (service manager), Linda Radue
