Luther Burnsville Volkswagen

I took my vehicle in for its 40,000 mile check up. I was told that they would have to have the vehicle for so long of a time period. I dropped off the car. My wife and I went shopping at a nearby shopping c told that they would have to have the vehicle for so long of a time period. I dropped off the car. My wife and I went shopping at a nearby shopping center. Then a couple of hours later I got a call saying the vehicle was ready. This was about an hour earlier than I expected it. When I got the bill. It was less then I expected. Jeremy took the time to explain everything they had found. There were a couple of lights out in the vehicle. They took care of those as well. Very nicely done. Thank you More

Linda did a wonderful job both in getting us the best price possible and in informing us of the car's features. She is exactly what a sales person should be! This is the second car we have purchased fro price possible and in informing us of the car's features. She is exactly what a sales person should be! This is the second car we have purchased from Linda and both times she has performed with professionalism. The dealership has made great improvements in their new location. More

I came in for a recall on my 2007 Beetle. I had talked to Steve about possibly trading it in for a vehicle with lower mileage on a previous visit. While I was waiting for service, I went over to Steve to ask Steve about possibly trading it in for a vehicle with lower mileage on a previous visit. While I was waiting for service, I went over to Steve to ask if he remembered me. He did! He said,"used red New Beetle, right?" Steve immediately checked to see if he had one for me to test drive. He did, and I am very happy with my trade for a 2009 red New Beetle! More

I have always had a wonderful experience at this dealership. I have leased my last two cars through them. Customer service is tops and so is service. Obviously I wish that that I did not have to pay dealership. I have leased my last two cars through them. Customer service is tops and so is service. Obviously I wish that that I did not have to pay the price I did for this past service but all my prior maintenance was free. I will always recommend them. More

Mark, and everyone else at Burnsville made the shopping experience pleasant. I especially appreciated the time Mark spent explaining the vehicle, the things that differentiated it from the other choices. experience pleasant. I especially appreciated the time Mark spent explaining the vehicle, the things that differentiated it from the other choices. I also like that Mark let the car show how it can sell itself, he did not try to "talk me into the sale" but used the car to demonstrate why it was the best choice. Again, Mark, the gentleman that worked on the paperwork, and others in the showroom were pleasant, and courteous. So far, (about 3 trips of 50 miles) all that was promised has been delivered. Thanks Mark! More

Good Customer service, attentive. Give the best deal for the service thru coupons, maintenance credits. Very proactive. Listened to my issues and checked it out. Also checked for recalls so I would not hav the service thru coupons, maintenance credits. Very proactive. Listened to my issues and checked it out. Also checked for recalls so I would not have to make another trip. Car was ready when promised and reviewed the maintenance done. More

Jay Radue and his first lady Linda, do an excellent job of making their customer's feel welcomed and their business valued and appreciated. I do and will continue to recommend this first class operation t of making their customer's feel welcomed and their business valued and appreciated. I do and will continue to recommend this first class operation to everyone I know and not just Volkswagen owners. How wonderful to see their new building under construction. They deserve nothing but the best, because they give their best to their customers. More

I made my appt online and when I got to the service desk the person checking me wasn't sure I had made an appt. He asked me the problem and I told him I went into that online but I again explained the probl the person checking me wasn't sure I had made an appt. He asked me the problem and I told him I went into that online but I again explained the problem. What was the point of making an appt online if none of this appeared on his computer screen? When he asked me where he could reach me I told him I would wait and he replied well this could take quite awhile and said he had no vehicle for me to use. He asked where I lived and I told him Ramsey which to him apparently made no difference. So I called a friend to come and pick me up and they also had to bring me back. Nobody at that desk knew what was going on and I felt like I was really an inconvience. I have never experienced this at a dealership before and I was really shocked because when I purchased my vehicle through Burnsville VW in August I had the best experience which I also did when I purchased my first Jetta back in 1998. The service department was a BIG disappointment! I will be bringing my Jetta to St Cloud for any further repairs which I'm sorry to say. More

Mark Larson was the individual who helped me in deciding to go with my new 2011 VW Jetta. He was very knowledgeable and answered all my questions. I had to wait several weeks for my car to come in and he wa to go with my new 2011 VW Jetta. He was very knowledgeable and answered all my questions. I had to wait several weeks for my car to come in and he was great about keeping me updated as to when I would expect my car. I feel comfortable coming to Mark with any questions I may encounter in the future. Everyone I encountered at Burnsville VW had a smile on their face and willing to help. I was surprised that I could purchase a new VW Jetta at such a low price. I'm extremely happy with my purchase! Thank you Burnsville VW!!!! Rebecca Crosbie More

Our entire experience was fantastic. We were looking at Lexus and Acura and were undecided. The moment we looked at the Touareg we were sold. LInda was extremely knowledgable about the cars and really be Lexus and Acura and were undecided. The moment we looked at the Touareg we were sold. LInda was extremely knowledgable about the cars and really began to understand the options and benefits of the different models. Our car was 13 years old so you can imagine the changes to technology which can be quite daunting but Linda showed us every feature and how to use it. Since we brought it home it has been very easy to understand and drive. We are extremely pleased with our purchase. More