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Luther Burnsville Volkswagen
Burnsville, MN
2,666 Reviews
Thank You for considering Luther Burnsville Volkswagen. Our Dealership has been in Burnsville for over 35 years. We are a multiple Volkswagen Wolfsburg Awarded Dealer, and strive to create an environment that makes you feel at ease with your automotive purchasing, service, and parts needs. Our ultimate goal is to make this the best buying experience ever! We continue to be #1 in Customer Satisfaction in the state, and will truly make your trip here one you won't soon forget. Come Shop at our Brand New, State of the Art Volkswagen Facility, and you'll soon see why it’s different here.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 2,666 reviews
April 04, 2013
The sales experience was alright. Grant and Steve were very good about getting back and answering any questions. Jeff was very helpful in the loan process. There was a little issue getting the registratio very good about getting back and answering any questions. Jeff was very helpful in the loan process. There was a little issue getting the registration process completed and delivered on time mainly due to being from out of state. The problems have been with the condition of the vehicle. I trusted that a dealership would recondition a vehicle prpoerly before being sold. The front and rear bumper covers were repainted. They were not taken off to be repainted so there are several area of paint overspar on lights, fenders, etc. The rear bumper cover has runs int he paint. The right front fender has a small spot with no paint on it at all so that may have been repainted as well. The right mirror has a dent in it. The left front fender to door gap is off and there is wind noise when traveling at higher speeds. I am afraid that this vehicle has been damaged and not reported or repaired to like new condition. The wiper arm caps over the bolts were missing. The rubber mat in the bottom of the compartments were missing. The tire pressure managment system was not reading correctly. There was no owners manual. I saw a few of smaller items when I bought the vehicle but let them go because of the price. Having the paint issues fixed will eliniate any savings that I thought I was getting. I asked several times before I made the trip to look at the vehicle on the condition and was told it was like new. You should feel good and excited about your purchase. Every time I wash my like new SUV I feel sick about someday having to pay for the repairs to put the vehicle in the condition that I was told it was in. More
by rhaas7
April 04, 2013
My experience with this dealership was excellent! Linda is very knowledgeable, and helpful. I have not ever been at a car dealership where i felt this comfortable, and confident that i was getting a great is very knowledgeable, and helpful. I have not ever been at a car dealership where i felt this comfortable, and confident that i was getting a great car deal. I have already recommended this dealership to several people. More
by pepperhcj
Employees Worked With
Linda Radue
April 04, 2013
We really enjoyed the friendly people and the care they demostrated in showing us their product. They were positive and gave us a great deal on our trade-in. They showed us the car we wanted and was able demostrated in showing us their product. They were positive and gave us a great deal on our trade-in. They showed us the car we wanted and was able to go that extra mile to get us the color we wanted. My husband and I are glad we shopped there! More
by lmnorlien
April 03, 2013
Excellent service, and professional staff. I was shown precisely what I asked to see. I received complete information about all of the vehicles I drove. Both Mark and Jeff were patient and at all times on precisely what I asked to see. I received complete information about all of the vehicles I drove. Both Mark and Jeff were patient and at all times on point. I traded in my car, and leased a new one with all questions answered, and was on the road in under 4 hours. Fantastic! More
by MMM100
Employees Worked With
Mark Larson
April 02, 2013
Simply put, Linda was a joy to work with. I hadn't bought a new car for a long time because I don't enjoy the experience. Then a friend recommended that I see Linda and she made the process a pleasant bought a new car for a long time because I don't enjoy the experience. Then a friend recommended that I see Linda and she made the process a pleasant one. She's extremely knowledgeable about their products and all details about the car in which we were interested. When I picked up the car I was surprised that she took so much time to show me all the little details about my new car. Then she called the next day to see if I had any questions. I feel assured that she will be there if I need help in the future. Linda has made it fun for us to own a new car again. More
by vwdunn
Employees Worked With
Linda Radue
March 31, 2013
This was the least stressful car buying experiencne we have ever had. Not only was it not stressful, I honestly received a much better deal than I had expected. Linda Radue went above and beyond to make have ever had. Not only was it not stressful, I honestly received a much better deal than I had expected. Linda Radue went above and beyond to make sure we received the best deal possible. More
by dbowdry
Employees Worked With
Linda Radue
March 30, 2013
The only disappointment in our experience was during our The only disappointment in our experience was during our first visit we had to wait to long for the quotes Richard was getting for us on the two Pass The only disappointment in our experience was during our first visit we had to wait to long for the quotes Richard was getting for us on the two Passats that were considering. Richard Ross provided excellent all-around services with his approach in sell us a car. Thank You More
by jbarz13
March 27, 2013
Our car-leasing experience was fine, although it took over 4 hours from start to finish. It seemed that we sat around a lot waiting for paperwork or other things to happen. I guess this is the normal s over 4 hours from start to finish. It seemed that we sat around a lot waiting for paperwork or other things to happen. I guess this is the normal speed of things but it would be nice if things could get accomplished faster. No other complaints - we enjoyed working with Richard Ross. More
by TheMyersFamily500
March 26, 2013
A wonderful buying experience working with Jared Frantz and Tim Wilkins....very helpful and extremely patient with me as I was trying to figure out which model was best for me. I dealt, very briefly, I mig and Tim Wilkins....very helpful and extremely patient with me as I was trying to figure out which model was best for me. I dealt, very briefly, I might add with another dealer (not of the Luther group) and when I came into Burnsville Volkswagen I knew this the dealership who was going to get my business. If you are considering a Volkswagen do yourself a favor to visit Burnsville and I hope you will walk away with the same good feeling I had. More
by BernieL59
March 25, 2013
We had an excellent experience with Richard Ross. We were going to go to a few different dealerships that day, but after meeting Richard Ross and working with him for a little while, we decided that we were going to go to a few different dealerships that day, but after meeting Richard Ross and working with him for a little while, we decided that we wanted to buy a car from him. He was very pleasant, non-pushy, and knew a lot about the cars. He made us feel very comfortable. He is the reason we bought a car at this dealership. That, and we found a great car for a fair value price! Thank you, Richard! More
by kerryreiling
