Luther Burnsville Volkswagen

No matter how hypochondriac-like my issues/questions about my new new vehicle were, I was greeted with a smile and 'we aim to please' attitude. If I was that person, I would have been annoyed with my c about my new new vehicle were, I was greeted with a smile and 'we aim to please' attitude. If I was that person, I would have been annoyed with my concerns since the issues did not present when I came into the dealer service area. However, I was moving out of the area and Sandee wanted me to have peace of mind that all was working properly before I left. On my first visits, repairs/replacements did have to be made. So, I suppose I was a little hypervigilant with additional noises and responsiveness of my vehicle. The reason for the last visit was a new rumbling noise that I was afraid might have been the result fo damage to the underside of my car from driving multiple times over ice piles where the bottom of my car dragged, forward and backward. Sandee took me to the service area to point out the shields in place on the bottom, no scratches, no damage. It gave me a certain peace of mind now knowing for sure that VW still built cars with the underside shielded so well. A relative, who is a car mechanic, pointed out that it's common for new car owners to suddenly start hearing new noises that have been there all along, after adjusting to the sounds of their new vehicle. I understood that, but it was the potential ice pile damage that made me question. With that in mind, I think it makes sense for Luther BV to consider returning to the 90 day (or before) "come in for first service and buyer questions," instead of the 30 days offered when i bought my vehicle. 90 days gives a buyer a better chance to acclimate to the new sounds and handling of a new vehicle. When I dropped my EOS off for this last service appt, I realized I had become attached. I was thrilled when I returned the loaner and had my car back. It further affirmed that I made the right choice of VW cars...for me. More

This is my third car from this dealership, two from the same sales person. I feel like family and am always treated perfectly! It's not only me as I hear how others are treated as well. Overall, always an same sales person. I feel like family and am always treated perfectly! It's not only me as I hear how others are treated as well. Overall, always an excellent experience from start to finish, no matter which department. More

Best car buying experience I have ever had! Very hospitable, friendly and painless. Car value was very fairly priced and I am excited to bring my vehicle in for service when needed. hospitable, friendly and painless. Car value was very fairly priced and I am excited to bring my vehicle in for service when needed. More

We bought two cars because we loved the selection and the salesman. We thought that the dealership was kid friendly and clean. We never felt like we were putting anyone out because we had to have our 2 year salesman. We thought that the dealership was kid friendly and clean. We never felt like we were putting anyone out because we had to have our 2 year old there all day. More

This was the first dealership I've went into and did not feel like a piece of meat. Linda Radue from the get go made us feel like family. No pressure and extremely knowledgeable about her vehicles. Find not feel like a piece of meat. Linda Radue from the get go made us feel like family. No pressure and extremely knowledgeable about her vehicles. Finding a trustworthy and honest salesperson meant a lot to me and my fiance. Luther Burnsville did everything possible to get us the best deal on the vehicle. If you're looking for a VW I recommend seeing Linda at Burnsville VW. you'll have a great experience and get the best possible deal. More

I have recently moved to the Minneapolis area from Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville VW. I have always been greeted with a smile, clearly had my services & costs explained before I leave my car, and been treated to extremely prompt service. The team at this dealership keeps a tight ship. The cost is fair, the dealership is clean, and the people & service are fabulous. I'm not sure when I'll be in the market for my next vehicle, but, I will certainly be going there if I decide to stick with Volkswagen! Thanks for making me feel so welcomed Luther Burnsville VW! More

We had a very easy buying experience at Luther VW. Jared was great -- we will shop here again with our next purchase. also went back for service -- service dept was very organized and efficient --- tha was great -- we will shop here again with our next purchase. also went back for service -- service dept was very organized and efficient --- thanks More

Ann Shirley is a great customer service representative! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! More

I was told at a local tire/auto shop that the tpms sensor on my tire was bad along with the valve stem or core. $200 and they didnt have the item in stock. At that price and with that inconvenience I deci on my tire was bad along with the valve stem or core. $200 and they didnt have the item in stock. At that price and with that inconvenience I decided to call the dealer even though they were in another town. They checked it out tightened the valve stems and found the nail causing the slow depressurization of the tire. $25 and a car wash. Thanks Burnsvile Volkswagon and I'm glad you made the effort to check out tire and I'm glad I drove down. More

I inquired about a VW in the early winter and finally made my purchase this last weekend. My experience with the dealership from early winter through to the end of winter was outstanding. Ryan Thiesen wa made my purchase this last weekend. My experience with the dealership from early winter through to the end of winter was outstanding. Ryan Thiesen was very helpful in the purchasing of my vehicle and continues to help my family as they make their car purchases. Kevin Stimple was able to find me a better financing deal on my new car which saved me money at the dealer and will save me money as I make payments. Overall my experience at Luther VW in Burnsville was exceptional. I highly recommend this dealership to anyone looking for a new/used car and looking to trade in. They gave me a GREAT deal on my trade in. More