Luther Burnsville Volkswagen

Top Notch Dealership in Every Way! Over the years we have had many, many different automobiles from many different dealerships. This is by far THE BEST place to buy a car. Time and time Over the years we have had many, many different automobiles from many different dealerships. This is by far THE BEST place to buy a car. Time and time again, they have gone above and beyond to provide us with exceptional service in a friendly and welcoming environment. We will return again!! Both Jay and Linda Radue make the entire process of purchasing a vehicle a pleasure not a problem. Thank you to everybody at Burnsville Volkswagen! More

Lease #2 Just as Nice This is the 2nd VW I've leased from Luther Burnsville. They have always been incredibly friendly, service oriented and more than willing to accommodat This is the 2nd VW I've leased from Luther Burnsville. They have always been incredibly friendly, service oriented and more than willing to accommodate all my requests. I'd highly recommend them for any car purchase. More

Excellent customer care By far the best place to buy a car. No pushy salesman and everyone was very friendly. Great knowledge about their vehicles. Will go back when I need t By far the best place to buy a car. No pushy salesman and everyone was very friendly. Great knowledge about their vehicles. Will go back when I need to purchase another car. More

Thanks for wasting an hour and a half of my day Called about a used truck they had on the lot. Was advised they could not ballpark my 2015 WRX and that I have to bring it in. Told Linda the sales wo Called about a used truck they had on the lot. Was advised they could not ballpark my 2015 WRX and that I have to bring it in. Told Linda the sales woman that I work till 4, will drive down from St Paul then. Got there and the truck is nowhere on the lot. I email Linda back asking if the truck was sold. She gets back to me after I have already driven back to MPLS. NO the truck is still here, but its in the shop, they are doing work on it and that I should have come in. People don't want to talk to anyone in sales at any point if they don't have to. Thanks for wasting my afternoon Linda, Burnsville is lovely this time of year. If anyone is interested I still have every email that went back and forth to corroborate. More

Dealership GM advocate for the customer We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory to us. We sat down with Jay Radue and discussed our concerns. Jay listened to our concerns and then was a strong advocate for us to get our concerns addressed with the manufacturer. He escalated our concerns up through management levels until our concerns were addressed appropriately. I know he did not have to escalated as far as he did but he wanted to do what was right. But Jay and team made my wife and I feel valued as current customer and future customer. I typically categorizes customer service as either a duck or eagle and there are a lot of ducks out there but Jay and team are Eagles soaring above it all and got it right. Thank you Jay! More

First-time buyer I recently leased a 2016 Tiguan from this dealer. This was my first time leasing/buying a car and I couldn't have hoped for a better experience. They I recently leased a 2016 Tiguan from this dealer. This was my first time leasing/buying a car and I couldn't have hoped for a better experience. They were really friendly and helpful throughout the process. We had to wait a week or so for the car to be shipped to the dealer but they maintained great communication the whole time and were easy to work with. Adam was my sales rep and is really good at what he does. Would recommend this dealer to anyone!! More

Great Service! I was looking for a used VW Tiguan. I was helped by John Trombley on my first visit. He is a wonderful man and not a pushy car salesman type of pers I was looking for a used VW Tiguan. I was helped by John Trombley on my first visit. He is a wonderful man and not a pushy car salesman type of person. He answered all of my questions (and I had many!), he took the time for me to come back for a 2nd test drive and wasn't calling me constantly to follow-up. Once I decided to make my purchase he walked me through the buying process and gave me a tour of their dealership, explaining what happens when I need service, etc. He went the extra mile with helping me to add accessories onto my vehicle which was very much appreciated. After that he passed me on to Tom Walsh in the finance department. Tom was very helpful, he worked with both myself and my bank to get my old car paid off and to get the payment schedule set to where I wanted it to be. Overall, this was a fantastic car buying experience, I would recommend John Trombley and his dealership to anyone looking for a new or used vehicle, they are TOP NOTCH!! More

very pleased! We were on a tight time frame,got in and out Fast! Everything worked out smooth and easy.Will be back for our next vehicle,very nice selection to cho We were on a tight time frame,got in and out Fast! Everything worked out smooth and easy.Will be back for our next vehicle,very nice selection to choose from! More

Fast, Quick, & Easy Working with Luke and Jared was great! Luke and I were in contact for about a month because the car I was interested in was stuck at the ports for a l Working with Luke and Jared was great! Luke and I were in contact for about a month because the car I was interested in was stuck at the ports for a long time. He always kept in contact and updated me when something was up. When the car finally came in, we had done most of the paperwork through email and everything was set up already. I just had to go in, sign some financial documents and I was on my way out with the new car. Luke does a great job at explaining features and making sure that everything was as expected. Jared Frantz was also great at helping with understanding all the financials. Again, because Luke and I have been in contact for a month, all the paperwork needed for the financial side of things were taken care of already. I just had to sign a few documents stating that I understood what was going on. Jared made sure to explain how and why the finances were what they were. I'd recommend both Luke and Jared because they were knowledgeable and made sure I didn't feel like I was in over my head as a first time car buyer. More