Luther Brookdale Volkswagen - Service Center

Excellent service, from start to finish! We needed help that same day, and they accommodated us - thank you!! We needed help that same day, and they accommodated us - thank you!! More

Always a great experience with the service department. Helpful, knowledgeable, friendly and fast. I like it here. Helpful, knowledgeable, friendly and fast. I like it here. More

Sales was fine, but used car management was horrible. Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin ar Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin are filter was replaced upon purchasing the car. It wasn't (maybe never was) and I replaced it along with the wipers. Picture were shared with service and sales. Not really an apology nor offer to reimburse. Battery had a bad cell and was replaced. Turns out noise when braking was remedied by replacing all rotors and pads, which clearly shows lack integrity of the original inspection. Also figured out there was one tire that was a different make and model from the other three. Used car manager wanted to leave it that way until I pushed back. In the notes on the service invoice, it states that some of the wheels are bent and is causing some vibration. Says see notes for recommendation, but don't see those notes and it wasn't gone over with me, so not sure if its a problem or not outside of the vibration. Saleswoman, finance and I believe service were fine, but whomever is responsible for prepping used cars and making decisions that directly impact your customers did a horrible job. Unfortunately, that's what highlights my experience. The good thing was that outside the wipers and cabin air filter it didn't cost me any extra except for the fact it took two weeks. More

The dealership has always put the customer first, both in sales and service. They work very hard to solve any issues. sales and service. They work very hard to solve any issues. More

Good service nice employees knowledgeable facility clean a lot of views and waiting area very. a lot of views and waiting area very. More

All maintenance was taken care of efficiently. Everything was explained and a video of work done was sent as well. Thank you very much. Everything was explained and a video of work done was sent as well. Thank you very much. More

Easy to work with and provided top service! Helped me decide what car was best for me! Helped me decide what car was best for me! More

Check in check out process is quick and easy, prices of services and parts are told upfront which makes it easier for customer to decide. services and parts are told upfront which makes it easier for customer to decide. More

The guys at Brookdale Volkswagen always take great care of my car and keep it going! of my car and keep it going! More

Good service fast and goof fast and good fast and good fast and good fast and good fast and good fast and good More