Luther Brookdale Volkswagen - Service Center

Brookdale got me in earlier than expected. Diagnosed the problem and fixed it quickly. Communication throughout the process was top notch. Thank You! Diagnosed the problem and fixed it quickly. Communication throughout the process was top notch. Thank You! More

Did not have an appointment but still managed to fix my car the same day. Tyler Glatting was very nice and helpful. Thank you so much! car the same day. Tyler Glatting was very nice and helpful. Thank you so much! More

Adrien was really fun to work with! He has a great personality. He is out-going, funny, and kind. Adrien made me feel like I was car shopping with a friend. He showed me car options He has a great personality. He is out-going, funny, and kind. Adrien made me feel like I was car shopping with a friend. He showed me car options and was immediately able to go over possible payment amounts. I truly appreciate his patience and non-pushiness. He was attentive, but let me have space and time to think things over. I am not ready to buy a car at this time, but I will reach out to Adrien when I am! More

I found the service at Luther Brookdale Volkswagen amazing. I set up an appointment and was given a free ride home. I was given a video of the total car inspection and the broken part that needed repl amazing. I set up an appointment and was given a free ride home. I was given a video of the total car inspection and the broken part that needed replacing. Everything was done in a timely fashion with a free car wash. More

Customer rep was the best. He was so helpful and made sure all my concerns were handled. He was so helpful and made sure all my concerns were handled. More

Thanks all for getting the jet pump replaced in my GTI quickly, I appreciate it. quickly, I appreciate it. More

The process was smooth, people knew their jobs and did them well. I appreciated a ride home as I had no transportaion when they needed to keep my car overnight them well. I appreciated a ride home as I had no transportaion when they needed to keep my car overnight More

Great service. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. More

When I bought my second ever Volkswagen a Jetta tdi I was new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the s new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the service desk he asked for my vin and told me I was still covered under the vw warranty for my dpf. I scheduled an appointment for service. Jon was my advisor for both service visits under warranty. Sean was amazing and kept me posted as well as my advisor. The last the car was in for service it had 112.5k miles in October 2023 it currently has 145.6k miles in September of 2024. I did apply for a job with them but me being new to the area at Christmas I ended up going home for a visit and stayed home but I now work at my local vw dealership. The service team and Luther Brookdale Volkswagen is in my opinion better than 80% of other dealers I’ve been to. Friendly and upfront on what’s going on. I do plan a visit back to the dealer once I become a vw tech. If I still lived in Minnesota and not New York I would 100% recommend the service department for vw More

Excellent service. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. Very informative video concerning the needs for repairs. Waiting area very clean and well stocked. More