Luther Brookdale Volkswagen

I recently had a very disappointing experience with a service advisor at BRAD NIMZ . From the start, the advisor was extremely nonchalant, showing little interest in listening to my concerns about my veh service advisor at BRAD NIMZ . From the start, the advisor was extremely nonchalant, showing little interest in listening to my concerns about my vehicle. Their dismissive attitude made me feel unwelcome and undervalued as a customer. What shocked me most was the discriminatory tone in their treatment. It felt as though they made assumptions about me based on my appearance or circumstances. To make matters worse, they also assumed I would not be able to pay for the diagnostic bill without any reason to believe that. This assumption was both insulting and offensive. A service advisor should provide courteous, professional, and fair treatment to every customer. Instead, I left feeling humiliated and frustrated. I would not recommend this service center based on the behavior of this advisor, and I hope the management takes steps to address such conduct to prevent other customers from having the same experience. More

Rayvon was outstanding to work with. Has a ton of patients with old people, yup we are old. Wasn’t planning on buying a car that day but he made it so easy and enjoyable. Highly recomme Has a ton of patients with old people, yup we are old. Wasn’t planning on buying a car that day but he made it so easy and enjoyable. Highly recommend him! Thanks again Rayvon! More

Luther brookdale Volkswagen is the best experience I’ve ever had at a dealership period!!! They are super nice and very knowledgeable about everything Volkswagen and finance!!! ever had at a dealership period!!! They are super nice and very knowledgeable about everything Volkswagen and finance!!! More

Matthew was really helpful from start to finish on the deal. Quite knowledgeable about a bit more niche car like the Arteon and had no pressure from him. Gave me good numbers on trade out the gate after t deal. Quite knowledgeable about a bit more niche car like the Arteon and had no pressure from him. Gave me good numbers on trade out the gate after taking to him on a text chain about how another VW dealer offered significantly lower. He's easy going and awesome to work with, if you're shopping for anything at this shop, or heck even another preowned car from around the Brookdale block, hit up Matthew! Also invited me up to the break room to share the company's BBQ.. which now I feel a bit bad about since the car got returned :( More

The service was really good. My salesmen was awesome. The people was really helpful. Great atmosphere. My salesmen was awesome. The people was really helpful. Great atmosphere. More

Luther Brookdale Volkswagen has been my go to for the past several years. The entire staff make it an absolute pleasure to buy from them. Everything from the location to the facility layout screams custo past several years. The entire staff make it an absolute pleasure to buy from them. Everything from the location to the facility layout screams customer satisfaction. They make vehicle purchasing a pleasure! Adrien Reynoso goes above and beyond the expected experience, his attention to detail and communication throughout the purchasing process far exceeds expectations. Amazing team over there! More

Thank you! What a great place to service or purchase vehicle. All of staff is super friendly and to know they remember your name and will always stop to greet y What a great place to service or purchase vehicle. All of staff is super friendly and to know they remember your name and will always stop to greet you. More

Rayvon was incredible helpful. Very knowledgeable about the car and very responsive. Would highly recommend Rayvon to friends and family members. Very knowledgeable about the car and very responsive. Would highly recommend Rayvon to friends and family members. More

Always like the insight of Brad (not sure of his name); always get informed of options. Service was done quickly today--that was nice too. always get informed of options. Service was done quickly today--that was nice too. More

Mathew was able to target our needs and interests with the perfect car recommendation at our price point. Very quick and easy process. the perfect car recommendation at our price point. Very quick and easy process. More