Luther Brookdale Mazda - Service Center

THIS DEALERSHIP SHOULD BE THE STANDARD. EXCEPTIONAL CUSTOMER SERVICE. MY MAZDA NEEDED SERVICE BUT I FEW THOUSAND MILES OVER THE WARRANTY. BECAUSE I HAVE BEEN A LOYAL CUSTOMER AND VIGILANT WITH MY SC CUSTOMER SERVICE. MY MAZDA NEEDED SERVICE BUT I FEW THOUSAND MILES OVER THE WARRANTY. BECAUSE I HAVE BEEN A LOYAL CUSTOMER AND VIGILANT WITH MY SCHEDULED MAINTENANCE, THE DEALERSHIP DID MY SERVICE REPAIR FOR PRACTICALLY NOTHING!!! IT HAS BEEN A VERY LONG TIME SINCE I HAVE EXPERIENCED LOYALTY BACK FROM A DEALERSHIP. THANK YOU RICK AND EVERYONE AT LUTHER BROOKDALE MAZDA MITSUBISHI! YOUR ARE THE BEST. More

I was very comfortable with their recommendations for repairs. There was never any pressure to OK the repairs. I had elected to wait for my car but he let me know it would be at least 3 hours and offer repairs. There was never any pressure to OK the repairs. I had elected to wait for my car but he let me know it would be at least 3 hours and offered me a vehicle to use. He was very patient when showing me how the new vehicle worked. They have always treated me with respect. More

Service team memeber Tim Salber is the best - courteous, honest, & backs up what he says. Service Manager Paul Schwegman called us at home to ask if everything had been handled to our satisfaction - that s honest, & backs up what he says. Service Manager Paul Schwegman called us at home to ask if everything had been handled to our satisfaction - that seemed above the call of duty. Very impressed!!Luther Mazda Mitsubishi has been excellent in their servicing of our car since 2004. More

Took my 07 Eclipse SE in for rust and front end paint peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this peeling and he blew me off!! he told me that he would call me the next day I never heard from him again My car is still under warranty I bought this car new in april of 08. More

I went there to take my mazda for regular services. The guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. guys who check you in are extremly arrogant and unfriendly. The workmanship on the car is good, as i have not had any problems with the repairs done. Come time to pay, theadirs behind tbe desk were busy talking about some tv show and totally ignores me when i stood there waitin to pay. I had toget their attention by coughing and showing me credit card. Right now i drive an hour away to burnsville for services on my mazda rather than deal with that group again. My neigjbor has expressed similar sentiments about this dealership. More

In addition to needing an oil change, I was having engine troubles. Tim in the service department was extremely helpful, keeping me up to date on the process and findings. He and the department double and tr troubles. Tim in the service department was extremely helpful, keeping me up to date on the process and findings. He and the department double and triple-checked my engine and latest updates on the vehicle to insure that the problem was completely resolved, for which most of the parts and labor turned out to still be under warranty due to the great Mitsubishi warranty policy. Due to an additional hour of work needed to complete everything, my vehicle needed to stay overnight, and when an update came out the next morning on a different aspect of my vehicle, Tim and the service department were quick to replace this as well. They really did everything in their power to make me feel comfortable and knowledgeable throughout the process and to make the repairs as affordable as possible. I am new to Minnesota and have owned various other auto brands, and this was one of the best experiences I have ever had with my vehicle. More

I purchased my 2002 Mitsubishi Montero from another dealer. If I had to do it over I would purchase from Brookdale Mazda/Mitsubishi. From the time of scheduling to the time of pick up it was a good e dealer. If I had to do it over I would purchase from Brookdale Mazda/Mitsubishi. From the time of scheduling to the time of pick up it was a good experience. Being female I never felt like I was being taken advantage of, or treated like I didn't have a clue about my vehicle. Everyone there seems to really like their job and that feeling is passed on to the customer. I would recommend Luther Brookdale to anyone. 5 Star Dealership More

At the end of the day, terrible customer service. My vehicle was diagnosed, and a follow-up appointment was scheduled. I dropped the car off as requested the night before. I got a call the next day te vehicle was diagnosed, and a follow-up appointment was scheduled. I dropped the car off as requested the night before. I got a call the next day telling me that my tires needed replacement...despite the fact that they were in fine shape the previous week. They won't admit it, but this was a simple case of recommending service that was not needed to boost sales. Plain awful...just slimy! More

No complaints! More expensive than I would have liked but that's just the cost of taking it to the dealer for repairs! The employees are always very friendly and helpful. I wish I would have had a remi but that's just the cost of taking it to the dealer for repairs! The employees are always very friendly and helpful. I wish I would have had a reminder that I needed a new wiper on the back window since I always forget. More

We have bought cars from Walser, Metro, and the defunct Wayzeta Mitsubishi, and by far, Brookdale has the friendliest staff, the best prices and will go out of their way to make sure you are satisfied. We Wayzeta Mitsubishi, and by far, Brookdale has the friendliest staff, the best prices and will go out of their way to make sure you are satisfied. We are 100 percent Satisfied with them and would definitly recommend them to friends and family. More