Luther Brookdale Mazda - Service Center

I had tires installed on 1/16/13. On my way home from the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they h the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they had more in stock so put the spare on and bring it in and they would repalce it. Due to how it was installed, the tire would not come off and I had to take it (and pay for) to National Tire to get it off. When I returned to Luther, the tires were not in stock so they had to be ordered. I now had to make a third trip to the dealership. They did nothing for their install error, nor my time and inconience. Will not recommend nor will I return. More

Everyone in the service department is great to work with and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. More

I have always had great service that was completed in a timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this deale timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this dealership is close to my home. More

I rarely ever write reviews but after waiting a few days and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 Mitsubishi Gallant stopped working; initially I thought it was the bulb so I changed it. The rare left light worked for a few days and again stopped suddenly, and then the front light went out. I brought my car to Luther Brookdale Mazda Mitsubishi. I paid for a rental/loaner because the car had to stay. After several hours I was told the problems were discovered and the issues were repaired, and I should pick up my car. I arrived at the Service Center, paid for the service and went to my car, started the car, drum rolls please!!!! The lights did not work; it did not even come on. So how does one get a call from a dealership/Service Center telling you your car is ready only to find that it was never repaired? Especially something as visible as a light, anyone could have seen that it never came on; BUT they handed me the keys anyway. I was informed that the wrong lights was worked on or was reported as broken. I waited while a technician came out with tools and started to work on the lights, discovered that it had the same broken lamp and needed replacement. Even though the lights was fixed and I was late for class, I soon discovered that the replacement bulb has a different color, and now one of the tail blinker is white and the other is yellow. This car has only 29000 miles! I brought my car to the dealership specifically to avoid this problem; I wanted the exact part, same as the manufacturer so that all is in place. I sent the service tech, Rick G. an email message and I also left him a detail phone message but he did not respond to either one of them. I have experienced similar incident at Luther Brookdale Mazda Mitsubishi, when my car made a certain noise, brought it in and was told it was fixed only to discover the problem was even worse than when I had brought it in. I returned the car and discovered it was never driven, so the technician never heard the noise. This time they drove it and confirmed that there was a problem, and replaced both front rotors. I usually do not make a big deal, but Rick never returned my call, and I find it shocking and disturbing that a Service Center which has posters on the wall claiming they are "Award Winning Service" will not notice a light was not working; or drove the car to hear the noise. I left Rick my message about 4 days ago and sent him an email, enough time to respond. Now I drive around with different colored lights. In the interest of fairness, a guy named Paul and another named Tim were very friendly and concern but because I was assigned to Rick, I decided to complain to him. Thanks for Reading. Patrick More

Tim from service worked with the technician (John) and Mazda engineers from the national office to solve a perplexing problem with a check engine light. The car was running too lean. After much troublesh Mazda engineers from the national office to solve a perplexing problem with a check engine light. The car was running too lean. After much troubleshooting and tweaking they got the air/fuel mixture tuning correct. The car runs better. This was definitely a difficult nut to crack and I really appreciated their persistence. More

This is the nicest dealership I have worked with and that is why I bought my recent new vehicle from them. They are friendly and courteous. I would recommend this dealership to anyone. is why I bought my recent new vehicle from them. They are friendly and courteous. I would recommend this dealership to anyone. More

I stumbled across this dealership based on the location being a bit closer than the Mazda dedalership in White Bear that I originally bought my Mazda Tribute from. I went to get a safety recall issue fixed being a bit closer than the Mazda dedalership in White Bear that I originally bought my Mazda Tribute from. I went to get a safety recall issue fixed and will never go back to White Bear. I have never come across a friendlier, more polite and helpful staff. They expressed genuine interest in their customers and did not push any unecessary services. I will be going back here for service as long as I live in MN! More

Customer service is always excellent. The staff is friendly and helpful. Even the sales person that sold me the car 2 1/2 years ago stops to talk. Would recommend buying a car from this dealership. friendly and helpful. Even the sales person that sold me the car 2 1/2 years ago stops to talk. Would recommend buying a car from this dealership. More

Always do the work expected and a great job! 90000 miles and they keep me going. Always a very clean and efficient auto body shop. and they keep me going. Always a very clean and efficient auto body shop. More

Rick was so friendly and accommodating. He got me in early and the rental car was ready and clean. I also liked that it was a newer version of mine, so I didn't have to learn all the controls. There w early and the rental car was ready and clean. I also liked that it was a newer version of mine, so I didn't have to learn all the controls. There were no surprises or added costs. The work was covered under warranty, so the price was great! So far, I've always had a great experience at this dealership. More