Luther Brookdale Mazda - Service Center

Exceptional Service Very prompt service and very friendly people. I come through Mpls. in the Spring and in the Fall and I make a point to have the service that is due Very prompt service and very friendly people. I come through Mpls. in the Spring and in the Fall and I make a point to have the service that is due at this dealership!! I trust that the work has been done properly!!! More

Best in the twin cities Honestly I wanted to never have to buy a car again because of my experience at two different maurries one in minnetonka the other in Brooklyn park. Wi Honestly I wanted to never have to buy a car again because of my experience at two different maurries one in minnetonka the other in Brooklyn park. With that said I plan on being a die hard Luther customer for my forseable car buying future. They litterally haven’t messed up even one thing and have gone above and beyond to make sure I’m happy as a customer every step of the way. Plus the people at the service center are awesome and super helpful! And even when they are really busy they never act like it which I’ve always appreciated! More

Oil change went as expected. Oil change went as expected there were no surprises. The waiting area could stand to be more comfortable- it feels cold and it's hard to get away fro Oil change went as expected there were no surprises. The waiting area could stand to be more comfortable- it feels cold and it's hard to get away from the TV if you just want to read.. More

Car paint I brought my 2017 cx5 Grand touring in to get the paint checked since it was chipping and I always drive at a safe distance even put a ceramic coating I brought my 2017 cx5 Grand touring in to get the paint checked since it was chipping and I always drive at a safe distance even put a ceramic coating on to help protect the beautiful paint. I checked in with service at my oil change appointment, they asked how I liked the car. I stated I love the car but hate the paint it seems a new chip in paint every time I drive it. Since I wash it by hand weekly I notice paint defects more often than most. They said call corporate so I did. Then corporate said oh let me find the nearest dealer to set an appointment go have paint checked. I said I am getting an oil change already so I am at a dealer now, the service adviser told me to call corporat. So anyway they had to wash car to check paint and I said make sure to handwashing because I have a ceramic coating on the car and automatic car washes will ruin the coating. They said no problem they will have detailer wash by hand. Got car back was told paint is bubbling and they told me to wait for mazda corporate to call in about 10 business days never heard from them, got no receipt or description in writing of what was happening to paint, I did however see pictures of all the chips they took and so I called corporate I said I was waiting on call back but never heard they said o didnt the dealer tell u that day about the paint I said yes but they told me that i was going to hear from corporate so i was waiting on a call and never heard from corporate so I called. The lady I spoke to stated ya it's normal chipping from driving I said oh really cuz I was told it was bubbling and looked like something was pushing the paint off. Also the detailer that washed my car put a bunch of swirls in paint, mazda corporate didnt seem to care even said I have pictures. I got most of the swirls out form a buffer but wouldnt recomend this dealer to touch ur car unless it's for a regular service. Definitely dont let them touch ur car at the detailer. After mazda said from corporate I tried contacting my service advisor since she is the one who informed me of the defect in paint and she never called back. I gave 2 stars for not returning my call for Jen. I find it odd to figure out if something is wrong with paint they just take pics and send to corporate. I could had taken pics and sent them to corporate since one person at dealer says it's a paint defect then corporate says oh looks like chipping to me. They r just trying to cover things up since they dont want to recall a bunch of cars. Probably didnt prime the vehicle or something. I said yes to service only because they seem eager to help and have not had an issue with the service for maintaining vehicle. More

Great service department Brought my vehicle in for the auto start installation. Got a rental vehicle while they did it. Employees where cordial and nice. My auto start work Brought my vehicle in for the auto start installation. Got a rental vehicle while they did it. Employees where cordial and nice. My auto start works great! I love this dealership!!!! More

Excellent Service!! After a recent oil change I had to travel to WI. Had an issue while there and Mandy went went out of her way to find a service station in WI to help m After a recent oil change I had to travel to WI. Had an issue while there and Mandy went went out of her way to find a service station in WI to help me. Mandy I can't thank you enough. You are awesome!! More

No communication First time I brought my car in it was supposed to be done that day. No one called me with what the problem was. I called the next day and was told a p First time I brought my car in it was supposed to be done that day. No one called me with what the problem was. I called the next day and was told a part was ordered and would be there that day. Then no call I called the next and was told they got in the wrong part and it would be done that day and someone would call. No phone call i just went in the next morning.got my car I was not happy. The repair lasted less the a week. More

Customer first mentality Great communication and fantastic service from the team. They worked around my schedule to get my car repaired in a timely fashion. I received consist Great communication and fantastic service from the team. They worked around my schedule to get my car repaired in a timely fashion. I received consistent updates and management made sure I received a good will extension on my just-expired warranty. Glad I bought from, and continue to get service from Luther! More

Not so sure I brought my car in for several things. I found out the they sold me a car without going over it and doing the recalls and service that it needed. N I brought my car in for several things. I found out the they sold me a car without going over it and doing the recalls and service that it needed. Now brought it in again for the same problem and still not fixed. I shouldn't have to bring a car in 3 times for the same problem. Not sure I can trust them. More

Did what they said for less Very Friendly, not pushy, gave me a loaner. The service department did the job for less than the quote. I have been bringing my car to this dealership Very Friendly, not pushy, gave me a loaner. The service department did the job for less than the quote. I have been bringing my car to this dealership since I bought the car in 2002. More