Luther Brookdale Mazda - Service Center

A simple tire/wheel inspection I bought my car here a 2017 Mitsubishi Outlander. It had 104 miles on delivery. I have never bought a new car before so I take very good care of it, o I bought my car here a 2017 Mitsubishi Outlander. It had 104 miles on delivery. I have never bought a new car before so I take very good care of it, oil changes, fluids, tire pressure etc... after 30xxx miles I started to hear a strange noise coming from the rear passenger side of my car, so I took her into the dealership. Living a long distance away I had to make a late afternoon appointment.( Checked in @ 3:28 pm) I was greeted by Jennifer who was sweet and kind. After waiting in the lounge area for someone to give me the update on my car maybe 25 mins only. (4:04 pm) Jennifer came in to tell me that the guys took my car for a test drive and herd the noise I described to her. She stated that the tech opened the back hatch and found a water bottle rolling around in the back. She told me that when they removed it the sound wasn't heard anymore by the tech, I asked her at this point to please have the tech check my tires, I told her that didn't seem right at all because I was hearing like a wheel bearing sound. After a few more minutes at 4:34 pm I got a text message saying it was all done Jennifer meet me at the counter and told me that my car was done, they had checked my tread and found them to be about 50% of tread left and that they had removed the water bottle for me! I was then presented with the slip and told me that they had washed my car and it would be on the side of the building waiting for me. 4:35 pm I walked outside and noticed my car was not washed so I shot her a text back stating "hey no car wash"? to which she replied that they said they did. and that she would send someone right out to do it. I replied that I would wait and even offered to drive it through the wash myself if needed. She responded that a runner was on the way out. The man came took my car to the wash and so I went back to the service area. Jen came and apologized to me about the wait and then told me that the service guys at night are not that great and pretty much only capable of oil changes not much more. We spoke about her working for the company for many years and that she was excited about a pending move to a new Rudy Luther building site. The runner brought my car back and we headed out of the parking lot. Not even a block away the sound was heard again from the rear tire area. I took my car to my local Walmart and found that my front tires are bald and both rear tires have very dangerous bulges in them. I was barely able to afford one so I had that one replaced. I called Mike Davis my dealer and told him the whole story, he had me talk to Kevin in service who told me I have to call the tire manufacturer for warranty on tires. I called them Toyo Tires. I have much more to say but this is what my experience with the service dept was like. More

I have never had any reason not to come back. Oil change after oil change it has worked well. My car has never given issues. My car is happy I would say. Thank you Luther Brookdale. Oil change after oil change it has worked well. My car has never given issues. My car is happy I would say. Thank you Luther Brookdale. More

Excellent service! This was my first visit to Mazda for service since purchasing my CX-9. Service was fast, easy, and convenient. I would definitely recommend the Luther This was my first visit to Mazda for service since purchasing my CX-9. Service was fast, easy, and convenient. I would definitely recommend the Luther Brookdale Mazda service department. More

Good service Been going here 2004 when I bought my Endeavor. Always friendly and accommodating over the years. I’ve seen many service people come and go but always Been going here 2004 when I bought my Endeavor. Always friendly and accommodating over the years. I’ve seen many service people come and go but always friendly. More

Helpful& friendly staff! Ross & Dan were very knowledgeable and friendly to work with! They were also very accommodating. I brought the car in for service & was very impressed Ross & Dan were very knowledgeable and friendly to work with! They were also very accommodating. I brought the car in for service & was very impressed with Jennifer! She had exceptional personal relations with me & several customers waiting for service. More

Jen in service is the absolute best! She cares so much I've dealt with his dealership for a long time and I was very concerned with all of the turnover. But Jen works as a service writer is absolutely top- I've dealt with his dealership for a long time and I was very concerned with all of the turnover. But Jen works as a service writer is absolutely top-notch and one of the best people I've dealt with at Brookdale Mitsubishi. Tony who is the mechanic that often works on my car has been there for a long time too many of my Mitsubishi's and I truly appreciate his expertise and professionalism and willingness to go the extra mile. More

Friendly and Professional I have been going to Brookdale Mazda for 3 years now. Every time they have been friendly and professional and have done quality work. Everyone there i I have been going to Brookdale Mazda for 3 years now. Every time they have been friendly and professional and have done quality work. Everyone there is customer focused and great. Ross is the bomb! More

Good Experience Friendly staff and very accommodating. Very professional as well.. I will recommend your services to friends and family anytime. My last appointment s Friendly staff and very accommodating. Very professional as well.. I will recommend your services to friends and family anytime. My last appointment staff went out of their way to get me in More

Friendly The guys in the service department are always friendly and willing to help. They provide quality care and stay in communication with you while your c The guys in the service department are always friendly and willing to help. They provide quality care and stay in communication with you while your car is in their care. The guys are knowledgeable and always makes sure they are giving you the best care AND make sure it’s wallet friendly. More

They made sure I was taken care of and catered to my every n The day I caught I blowout on my truck they made sure I was taken care of while waiting for roadside & when I reached the shop they took very care of The day I caught I blowout on my truck they made sure I was taken care of while waiting for roadside & when I reached the shop they took very care of me and for that I will forever love brookdale mistabishi More