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Luther Brookdale Mazda - Service Center
Brooklyn Center, MN
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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942 Reviews of Luther Brookdale Mazda - Service Center
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April 17, 2019
Great Service department was great but took us a while to get through to someone, we had an oil change done and then I had a check engine light come on they Service department was great but took us a while to get through to someone, we had an oil change done and then I had a check engine light come on they fixed it and replaced my tires; over all really good More
by JADENCHRISTINE
Verified Customer
April 16, 2019
Tire repair The repair was done efficiently and timely. I’m always updated on potential issues and given options about my car repair. The staff is professional an The repair was done efficiently and timely. I’m always updated on potential issues and given options about my car repair. The staff is professional and friendly More
by beatricesang
April 14, 2019
Add on options Did a good job once the items where in house, wish I didn't need to make a second trip. I have yet to need service on the brand new car Did a good job once the items where in house, wish I didn't need to make a second trip. I have yet to need service on the brand new car More
by BNKARNS
April 13, 2019
Ext Warranty service - AWC pump. There was a small issue/confusion in getting the part in, but Mandy and Dallas were very helpful in assisting and coordinating the repair. Both very f There was a small issue/confusion in getting the part in, but Mandy and Dallas were very helpful in assisting and coordinating the repair. Both very friendly and Dallas was helpful in coordinating a rental so I was able to efficiently complete my work day while the work was being done. More
by cdubya85
April 09, 2019
needed a new tire Needed to replace a tire. I called multiple times on Monday the 8th and did leave a voicemail and no call. I decided to go into the dealership and wa Needed to replace a tire. I called multiple times on Monday the 8th and did leave a voicemail and no call. I decided to go into the dealership and was told I needed to replace all four tires. I am paying extra for any damages my car/tires might sustain. I was told my coverage will cover the one tire but the rest needed to come out of pocket. I would have been able purchase the other three by the end of the week. I didn't want to drive with a spare all week that's the reason I asked for them to install it. I was told it wasn't possible so I called my boss to ask if he knew anything about my issue. He called your dealership and told them that I am entitled to get the tire and am able to take it somewhere else for installation. I wasn't aware of that. We were told that there would be a tire waiting for me, head over and pick it up. I showed up, waited for 40 minutes and was told that there wasn't a tire for me and they didn't have any available. To come back today Tuesday the 9th for a new one. At this point I feel like I was retaliated on for wanting to take the tire somewhere else to get installed. Kate Brown is the service consultant is who I was working when I went in and she said they had four tires in the shop but when I went back a few hours later, no tires could be found. I also asked if it was okay for me to run on my spare and she told me to head to a gas station and make sure it has enough air in it when she probably could have someone check for me since I was already there. I was planning on purchasing my tires and hadn't considered servicing my vehicle anywhere else but unfortunately I've completely changed my mind. More
by EB
Employees Worked With
April 06, 2019
Awesome service. I love coming here, very friendly, they give you a time you’re car will be done, it happens that way. Very clean place.. My favorite car dealership. I love coming here, very friendly, they give you a time you’re car will be done, it happens that way. Very clean place.. My favorite car dealership. More
by TSDEOLIVER
Employees Worked With
April 03, 2019
Courteous, thorough Setting up appmnt was easy, courteous people to work with, work done in timely fashion. I have had all my upkeep work done here and will continue to Setting up appmnt was easy, courteous people to work with, work done in timely fashion. I have had all my upkeep work done here and will continue to do so, that way I know all the maintenance work is current. More
by MUNDLRICHARDA
Employees Worked With
March 31, 2019
Fast and friendly I bought my 1012 CX7 new and no one has done anything to this car except you. That's a first for me. I have even purchased tires. I have over 175000 I bought my 1012 CX7 new and no one has done anything to this car except you. That's a first for me. I have even purchased tires. I have over 175000 miles on this vehicle. More
by jrelsass47
Employees Worked With
March 29, 2019
Recall repair Very clean and professional facility. Staff was nice. I decided to wait around for the repair and they had a comfortable waiting room. In fact they ha Very clean and professional facility. Staff was nice. I decided to wait around for the repair and they had a comfortable waiting room. In fact they had two. More
by Edwards
Employees Worked With
March 28, 2019
Great service! Impressed with the service, communication(text messages, emails, phone calls) explaining what was going on. Service was completed on time as promised Impressed with the service, communication(text messages, emails, phone calls) explaining what was going on. Service was completed on time as promised and under the estimated price! More
by francis.morice
