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Luther Brookdale Mazda - Service Center
Brooklyn Center, MN
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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942 Reviews of Luther Brookdale Mazda - Service Center
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May 29, 2019
Excellent service I have owned 4 Mazdas. I always go to Luther Mazda even though I live within 5 miles of a different dealership. Luther Mazda treats you like family. T I have owned 4 Mazdas. I always go to Luther Mazda even though I live within 5 miles of a different dealership. Luther Mazda treats you like family. They value you, your resources (money), time, and your vehicle. I am always treated very well and as a young female, I cannot say that about other dealers. Thank you for the top notch service. More
by leahmgordon
Verified CustomerEmployees Worked With
Other Employees :
Mike Zowhgi, Dean Dreckman, Kevin Tran, Brandon Cogswell
May 28, 2019
Service as promised Ever since I leased this vehicle with the able assistance of Marine, I have encountered nothing but great service and advice. I brought my car in for Ever since I leased this vehicle with the able assistance of Marine, I have encountered nothing but great service and advice. I brought my car in for it's first check-up and it was completed in a timely manner and in a courteous manner from advisor Jon. Now, if only they could get rid of the daytime television shows in the lounge this would be perfect. More
by DPSTANTON55
May 25, 2019
Had a wonderful first-time repair experience. I had always been warned to be careful when getting my car repaired because a company may try to sell you on more than you need to have repaired. I wo I had always been warned to be careful when getting my car repaired because a company may try to sell you on more than you need to have repaired. I worked with Mandy and she she actually saved me money by replacing only what was essential and alerting me when she had to change the parts purchased for repairing the car. I felt she was very professional and patient, and kept me up to date at every step in the process. Overall, a very pleasant experience. More
by DrivesAsNecessary
Employees Worked With
May 22, 2019
Fantastic service Timely servive, service with a smile and starbucks coffee as we wait. The great reception when you arrive to the friendly and helpful staff as always Timely servive, service with a smile and starbucks coffee as we wait. The great reception when you arrive to the friendly and helpful staff as always More
by Mark
May 22, 2019
Oil leak on a new car I was upset about my new vehicle having trouble, but the response was very fast. Adam returned my call in just a couple minutes and worked me in to se I was upset about my new vehicle having trouble, but the response was very fast. Adam returned my call in just a couple minutes and worked me in to service the next day. He was very accepting of my frustration and did everything possible to put me at ease. Brandon in service was also very accommodating and made me feel that my concerns were legitimate. The reason I didn't give the max, is because while trying to diagnose the problem, they used a half tank of gas and didn't refill my vehicle until I went back in and asked them to. The loaner I got wasnt completely full, but I filled it before returning it. It seemed like an obvious courtesy that I shouldn't have had to ask for. More
by staceyfechter
Employees Worked With
Adam, GSM, Brandon Cogswell
May 21, 2019
If you don't mind being lied to and taken advantage of then Last spring I came in needing a valve cover gasket. When I picked up the car, it had a ticking noise coming from the engine. No one could tell me why. Last spring I came in needing a valve cover gasket. When I picked up the car, it had a ticking noise coming from the engine. No one could tell me why. Half a year later I'm told by Brookdale Mazda Mitsubishi, I need a new engine because the #1 cylinder's spark plug is stripped and the threads are gone, and they can't get parts. After much haggeling, they put in a heli-coil (a sleeve and tap new threads for the spark plug). It worked well for 4 days and then started running rough again. I dropped it off again on a Saturday. They told me the heli-coil failed, and I needed a new engine at $5000.00 cost. I told them no way I'm doing that with the miles that are on the car. I got a loaner for the week, while they were supposed to look at options. Well, they never did anything to it during the week and being frustrated, I picked it up on friday. I brought it to an independent mechanic. He found the wire to that #1 cylinder coil was loose. He tightened it and it runs fine now! Nice try Brookdale Mitsubishi!! You lied to me and tried to take maximum advantage of me. I bought my Galant Ralliart new at this dealership in 2007. This dealership is the only place I ever had work done on this car, so anything wrong with it happened there. Also... after they put the sleeve in and tapped the new threads for the spark plug, the ticking noise was gone. So that tells me someone there stripped the threads last spring. It's ultimately sad, as they have lost me as a customer. I will never step into another Mitsubishi dealership, and will never buy another Mitsubishi. More
by DHANSON5025
Employees Worked With
Other Employees :
Charlie Rassouli, Kevin Tran, Russ McMullen
May 20, 2019
Professiona As with all my service visits everything was done great. I always feel confident leaving knowing the work was done correctly. I also appreciate bein As with all my service visits everything was done great. I always feel confident leaving knowing the work was done correctly. I also appreciate being kept updated while I wait. More
by ZINGER51472
Employees Worked With
Kevin Tran
May 18, 2019
Oil change Had overall wonderful customer service. Very prompt. Was done when they said it should be. Everyone was very friendly. Love getting my car back clean. Had overall wonderful customer service. Very prompt. Was done when they said it should be. Everyone was very friendly. Love getting my car back clean. More
by rachelfranklin518
Employees Worked With
May 18, 2019
Won’t ever go here again My Mitsubishi dealer closed and this was the closest dealer. I needed a recall taken care of and instead of welcoming me and honoring the same benefit My Mitsubishi dealer closed and this was the closest dealer. I needed a recall taken care of and instead of welcoming me and honoring the same benefits my dealership had I was told because I didn’t buy my car with them they wouldn’t give me service deals. I would think that those small incentives would have gone a long way when I need to buy a new carb especially since I own 2 Mitsubishi’s. More
by Spyder2007
Employees Worked With
May 17, 2019
Great Friendly Service Luther Mazda is simply THE VERY BEST! They were through, polite, customer orientated and just plain friendly!!! Even while I was in the waiting fo Luther Mazda is simply THE VERY BEST! They were through, polite, customer orientated and just plain friendly!!! Even while I was in the waiting for my car, their General Manager Charlie saw me and came right over to greeted me, shook my hand, ask (sincerely) how I was doing along with my family and wanted to make sure I was being treated well! I feel very special when I’m there! I can’t wait to see their new dealership and continue to do business with Luther Mazda! Oh, I also love my CX-9!!!!!! More
by RRTOMASSONI
