Luther Brookdale Mazda - Service Center

Missed it by that much. Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Tha Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Thank you for your business" Miss. I would think it basic marketing horse sense that if you have a loyal, repeat customer "in the house" you'd make sure the sales rep, the sales manager, the general manager, somebuddy would come say hi, and let us know when you want new wheels, an upgrade or whatever. In this day and age, when customers pre-qualify a business through internet research, and do much less 'showroom shopping' having a chance to interact with a repeat customer is a golden opportunity. Miss When I came in for the oil change I asked for a tire rotation, and I am very happy to pay for that, but nope, it never happened, I know I asked for it, Why didn't it get done? Miss I tend to think that maybe the dealership is trying to tell me they don't really need my business, and that's OK, surprising to me as who advises and invests in new companies all the time. But it's Mr. Luther's dealership not mine.. I'll take my business elsewhere if that is what you want. I hope to hear from you, in a written letter, not a phone call. If not, I get the message. And I truly hope you have the wisdom to see that this is not a complaint in which management upbraids an employee, this is a teaching moment for the entire dealership. Every face to face customer interaction is a massive opportunity, to listen, to impress, to keep a customer, Don't MISS it! Thanks for the memories. More

Great Customer Service I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 ho I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 hours. They were extremely busy that day, so I could understand it taking longer than expected. The service tech came to me and told me because it took so much longer than quoted that there would be no charge for the service. Now that is what I call great customer service! Thank you and I will be back. More

Always a great experience at Brookdale Mitsibishi After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original d After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original dealer, as they have been doing all my oil changes, tire rotations and recently installed a new set of tires. My schedule was booked up that week, so I dropped it off at night and left the keys in the overnight service box for my appointment the following morning. Dallas Adams got a hold of me right away the next morning to give me the update on the vehcile, just a bad sensor. The car would be ready long before I could pick it up. It was not a problem, they accomodated me in picking up the completed vehicle on my schedule. The online booking and reminders for appointments is easy and helpful. More

Dallas is great Always a wonderful experience. Nice staff, quick and efficient service. Recent experiences have been oil changes and tire rotation. I highly recomme Always a wonderful experience. Nice staff, quick and efficient service. Recent experiences have been oil changes and tire rotation. I highly recommend this dealership to anyone!! More

Professional service I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any re I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any repairs. I also like the online scheduling. More

Quick service, comfortable waiting area. Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling allowed for cancellations. More

very pleasant I really appreciated the timeliness with which my entire experience was handled. From the moment I arrived, then was given a rental car, to the speed I really appreciated the timeliness with which my entire experience was handled. From the moment I arrived, then was given a rental car, to the speed in which the repair was done was awesome. More

Fantastic service The ease of appointment to the quick check in, to the updates, great lounge with Starbucks coffee, to the fater sales call,totally a great experiemce. The ease of appointment to the quick check in, to the updates, great lounge with Starbucks coffee, to the fater sales call,totally a great experiemce.!!! More