Luther Brookdale Mazda - Service Center

I’ve had Kevin Tran as my check-in service advisor on previous visits along with this most recent one. Kevin is very customer friendly, courteous in addition to his outstanding product knowledge. Thank y previous visits along with this most recent one. Kevin is very customer friendly, courteous in addition to his outstanding product knowledge. Thank you, Kevin! Actually, every person that I have had the opportunity and pleasure to work with at the Brookdale Luther Mazda has always been exceptionally outstanding! Thank you, team! More

Not Delivering Advertised Guaranteed lowest tire pricing Did not stand behind Luther “Guaranteed Lowest Tire Pricing” when presented with a competitors lower offer. Indicated they would match the tire but c Did not stand behind Luther “Guaranteed Lowest Tire Pricing” when presented with a competitors lower offer. Indicated they would match the tire but couldn’t match the labor. Not too many people go home and install the tires themselves. Ridiculous. The General Manager then calls me (only because Mazda probably requires it when they get a poor customer rating) and offers nothing other than “he will talk to his people”. Be careful who you buy and service your cars with. Not how you rate Zero stars but that’s the rating. More

No nonsense service She took her car in for regular service and tire rotate and balance. She drove home and car shook bad. She called service and a flatbed truck was sent She took her car in for regular service and tire rotate and balance. She drove home and car shook bad. She called service and a flatbed truck was sent out with a loaner. She did not need the loaner. Loaded her car and returned to dealership. One of the wheel weights fell off. Minor problem. Returned her car all in 4 hour timeframe. Things happen, but we could not ask for a quicker solution. Thanks BDale Maxda for caring! More

New Mazda Service and Showroom The new Mazda Service and Showroom Center is so well put together, that it is worth all the wait while you wait for your vehicle that is being service The new Mazda Service and Showroom Center is so well put together, that it is worth all the wait while you wait for your vehicle that is being serviced. More

Very friendly and helpful was the service writer. I was going to wait for my car work to be done and the service writer explained it could be a while and I could get a loaner car at no cost. He was ve I was going to wait for my car work to be done and the service writer explained it could be a while and I could get a loaner car at no cost. He was very helpful and had a loaner ready with in minutes. More

Great service Promptly returned phone calls and emails and got the enterprise rental set up and ready to go prior to my arrival. Staff members were very friendly. Promptly returned phone calls and emails and got the enterprise rental set up and ready to go prior to my arrival. Staff members were very friendly. More

Very good service Becouse there is a good people working at Mazda And very kind. I don’t have nothing more to say, thank you. Ok guy’s have a wonderful thanks given h Becouse there is a good people working at Mazda And very kind. I don’t have nothing more to say, thank you. Ok guy’s have a wonderful thanks given holiday More

Excellent service Happy to see familiar faces in the brand new building. I was amazed when Kevin showed me my tire tread depth measured as soon I drove into the buildi Happy to see familiar faces in the brand new building. I was amazed when Kevin showed me my tire tread depth measured as soon I drove into the building. I will keep coming back for regular maintenance. Thank you. More

Did not go well Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the a Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the air bag light was on. Went back in and they installed the glove box an said I was good to go. Did not find out the cabin air filter cover was not on until we noticed the car wasn’t warming up normally. I went to change the filter and noticed the cover was missing. Found it in the glove box. Air bag light still comes on however. This was one of the first days in the new shop and there must have been some thing still being learned. More

it was good, no problems I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say More