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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

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May 07, 2020

always happy with the service here always professional and friendly and quick; staff seems knowledgeable about the products and eager to help. Would and have recommend this company to a More

by ELIJAHVANEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Abiola Runsewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Russ McMullen
May 09, 2020 -

Luther Brookdale Mazda responded

We really appreciate your business, and taking the time to share your experience. Thank you.

May 07, 2020

The people in the service department are doing a awesome job for each customer and keep them up update about the job that is performed in the back. More

by CYARCOSM05
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Kevin Tran
May 09, 2020 -

Luther Brookdale Mazda responded

Thank you so much. We truly appreciate your kind words and your business.

May 04, 2020

Kevin was very helpful in get my car service and he went above and beyond and ensured my radio and Bluetooth reprogram and functional a More

by eze1000
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
May 04, 2020 -

Luther Brookdale Mazda responded

Thanks for taking the time to respond. It looks like you had a great experience with Kevin, that's awesome. But we notice your overall experience rating was 3 stars. Our goal is to always exceed our guests' expectations. Since we can't identify you from your DealerRater ID, please give the dealership a call and ask to speak with our general manager or service manager. We'd love to see what we can do to earn a perfect score. Thanks.

May 03, 2020

Didn’t get an answer for why I had air in my gas line. They focused on the small issue with my transmission which didn’t leave me with much of an answer other than needing more diagnostics. Starting to lo More

by SKOTECKI18
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2020

awesome Brookdale Mazda always gets me in and out of there quickly. They tell me what to expect and about how long it will take. The staff is really friendly More

by candymayou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Palmer
April 25, 2020

I like it that everyone is nice and helpful this is my 3rd time buying car from Mazda dealership, I am happy and thankful with everything More

by andemichaellula
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Apr 27, 2020 -

Luther Brookdale Mazda responded

Thank you so much for entrusting us with your vehicle. We appreciate your business.

April 24, 2020

Within 10 days of an oil change, I have a large oil puddle in my garage. Left a voicemail with service tonight. Waiting to see what the response is. More

by gregsauro
Recommend Dealer
No
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
April 19, 2020

Always a pleasure to come in for my service. The new facility is awesome, comparable to the BMW dealership I used to go to. Except Mazda is way more reliable than Bmw, that’s why I switched. Keep up the More

by WEEKNDXO916
Recommend Dealer
Yes
Employees Worked With
Moses Anariva, Kevin Tran
Apr 21, 2020 -

Luther Brookdale Mazda responded

Thanks for making the switch to Mazda. We won't let you down. We really appreciate your business.

April 16, 2020

Friendly and prompt service upon arrival and departure. There was an accurate time estimate for the work and the Facility has nice amenities. the only thing that could be improved was having my car washed More

by nsboarder360
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Luther Brookdale Mazda responded

Well I guess we owe you a car wash. Next time you're by the dealership, feel free to stop by. We usually do ask if you'd like your car washed, so I'm very sorry this somehow didn't happen. Thank you for your business.

April 15, 2020

Brandon provided excellent customer service for my routine car maintenance. When a problem was found he assisted immediately and gave me a loaner car. Brandon’s service was exceptional during the Co More

by MJRASK
Recommend Dealer
Yes
Employees Worked With
Brandon Cogswell
Apr 16, 2020 -

Luther Brookdale Mazda responded

Thank you for entrusting us with your vehicle. Stay safe and healthy. Thank you!

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