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Luther Brookdale Mazda - Service Center
Brooklyn Center, MN
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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942 Reviews of Luther Brookdale Mazda - Service Center
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August 15, 2020
Great customer service everytime I have visited there amazing building. Kind and helpful staff and great vehicles. I would recommend everyone to check them out. amazing building. Kind and helpful staff and great vehicles. I would recommend everyone to check them out. More
by MRNICKWEEKLEY
Verified CustomerEmployees Worked With
Kevin Tran
August 14, 2020
Great Service Have never missed an oil change since I bought my Mazda 3 from Luther Brookdale Mazda. Every time I do I'm greeted by Kevin Tran who is the best servi Have never missed an oil change since I bought my Mazda 3 from Luther Brookdale Mazda. Every time I do I'm greeted by Kevin Tran who is the best service technician in this town. He's extremely attentive and helpful with making sure you know what's going on with your car, what it needs, and what it's going to take. He's an honest guy and never makes you feel like you're waiting around all day. More
by Michael James
Employees Worked With
Kevin Tran
August 14, 2020
Excellent Service AND Honest I have been repeatedly impressed with the level of professionalism and honesty with every associate I've worked with. Thanks for putting a emphasis on I have been repeatedly impressed with the level of professionalism and honesty with every associate I've worked with. Thanks for putting a emphasis on the customer experience! More
by ssssands
Employees Worked With
Other Employees :
Brandon Cogswell
August 13, 2020
Efficient & Easy Scheduled an appointment to have Apple Car Play installed in my Mazda CX5. Super easy and quicker than expected. Dallas was a great service person to Scheduled an appointment to have Apple Car Play installed in my Mazda CX5. Super easy and quicker than expected. Dallas was a great service person to work with. More
by Silvr
Employees Worked With
August 08, 2020
Everything was handled professionally, courteously, and efficiently. The representative was very polite and explained everything in detail. The kept me informed as to what was happening during the repair. efficiently. The representative was very polite and explained everything in detail. The kept me informed as to what was happening during the repair. The waiting area was clean and comfortable and state of the art. More
by MARCHELLEHAGEN
Employees Worked With
August 06, 2020
As always, absolutely amazing customer service. I was also provided with a great courtesy car. The service was completed in a CB very timely manner. also provided with a great courtesy car. The service was completed in a CB very timely manner. More
by DUNCANDOO1054
Employees Worked With
Brandon Cogswell
August 05, 2020
Respectful Staff Any time I have been in to the dealership (looking, leasing, service, references, ...) the staff have been knowledgeable about their product, and have Any time I have been in to the dealership (looking, leasing, service, references, ...) the staff have been knowledgeable about their product, and have listened to my situation, and were respectful along the way. I would highly recommend this dealership. More
by newcar315
August 03, 2020
Overall great service I was able to make an appointment online which was very convenient. Easy check-in process. Kevin was very welcoming and friendly. The wait was not bad I was able to make an appointment online which was very convenient. Easy check-in process. Kevin was very welcoming and friendly. The wait was not bad. Service was done well. Only complaint is I don't know if a thorough inspection of the car was completed seeing as my tail light is out. This was not indicated on my inspection paperwork. A stranger happened to mention it to me while I was at the gas station after my service. More
by maculate86
Employees Worked With
Kevin Tran
July 30, 2020
Unprofessional customer service. I watched other customers being updated about various things concerning their vehicles (time, issues with car etc.) I was not spoken to in the 2 plus I watched other customers being updated about various things concerning their vehicles (time, issues with car etc.) I was not spoken to in the 2 plus hours that I was waiting until I asked to speak with the service manager.The service manager defended the service advisor whose name I have removed from my memory; throughout my entire conversation with her. I will never return to the Brooklyn Center location for service. I left there feeling disrespected and angry. I would however like to acknowledge Mike Davis and Dean Dreckman for their outstanding customer service. More
by CDARAMOLA9100
