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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

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November 26, 2020

Always very kind staff and when I come in to wait love the water and soda options I love my car thank you and getting all those free oil changes really nice More

by kimmariew10140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Rice
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for your business. You keep coming and we'll keep serving you water and soda. Deal?

November 24, 2020

Great receptionist and good service. The receptionist Technician knows how to approach customer in order to tell. Them if the sre other issues with the car. More

by GUYKWEFONG1
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your business.

November 23, 2020

25 words 25 words 25 words25 words 25 words 25 words25 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words More

by JPEPIN266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

We are assuming the 25 words are all positive ones. Thank you!

November 22, 2020

New building is really nice and the customer lounge really goes above and beyond. Not to mention that they are transparent with their maintenance prices. More

by kprooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for entrusting us with your vehicle. You're more than welcome to come hang out in our lounge anytime you'd like.

November 21, 2020

brought my car in because it needed a new headlight I did have damage in the same area and they told me it would be 1100.00 for the light to be replaced and I would need to get the damage fixed f More

by DIANE_I_MCGILL
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dec 29, 2020 -

Luther Brookdale Mazda responded

Hi Diane. We are sorry we weren't able to exceed your expectations. It sounds like it may have been the difference between after-market parts and manufacturer parts, as we are normally very competitive in pricing and efficiency. We'd welcome the opportunity to try to earn your business back.

November 14, 2020

Luther Brookdale Mazda is a very nice and friendly dealership. It’s cleanliness is an A+. Staffs are very friendly and provides outstanding services. Highly recommended. More

by EXOCTICFERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
November 13, 2020

Always friendly, explains everything to me. My car is running very smoothly. They are also very punctual. Prices seem to be fair for what I know. More

by JJARNOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Nov 14, 2020 -

Luther Brookdale Mazda responded

Thank you for entrusting us with your vehicle. We appreciate your business.

November 12, 2020

Kevin did a very good job of taking care of my car for service,and it was completed it a timely manner.I will continue to use Luther Mazda. More

by BruceTkach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Nov 14, 2020 -

Luther Brookdale Mazda responded

Thank you for your business and your great review.

November 10, 2020

Replaced car's display unit and service was quick. Kevin Replaced car's display unit and service was quick. Kevin helped me, in making the appointment and kept me up to date. Overall the experience was goo More

by Hasan Parvez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Nov 14, 2020 -

Luther Brookdale Mazda responded

Awesome. Thank you!

November 08, 2020

The staff were exceptional and professional. I walked away feeling good about my experience there. The waiting area was very comfortable. I will be back. More

by trishmanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2020 -

Luther Brookdale Mazda responded

Thank you. We look forward to having you back for routine maintenance.

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