Back

Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

Sort by
December 17, 2020

Good job by mazda always bring my car to luther and they always treat me very well. Will keep using them as long as I have a mazda More

by TAITPETERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for your loyalty and your business. We appreciate it.

December 15, 2020

amazing service. couldnt have been better. id be happy to return back if need be, i know id be taken care of every single time. Rania is a great member on the team and dare i say from what i seen while sitti More

by cannondarien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rania Al-Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your business, and your kind words.

December 13, 2020

Luther Brookdale Mazda is a very clean and friendly location. They do Excellent services. I would highly recommend this location to my friends and family. More

by EXOCTICFERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your business. You, your friends and family are welcome anytime.

December 12, 2020

It was my first visit to the dealership. I was really happy with the professional & prompt service on our Mazda 5. We purchased the vehicle from a family member, tried another Mazda dealership for servic More

by beckytracy321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Xiong, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for giving us the opportunity to earn your business.

December 11, 2020

I got my regular oil change and a tire rotation on a car with less than 10k miles. The tire rotation was pretty expensive. The oil change was good. More

by MATTHEWKRIZANAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for bringing your vehicle in for service. Our prices are typically below the market, but if you found our tire rotation to be a little on the high side, we do take competitor's coupons.

December 07, 2020

Was quoted a price for tires,. I had to argue with the service man about correct price. Was told they quoted me for tires they didn't have. When I got my car it had the quoted tires on it. More

by theunk47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blum CC, Kevin Tran
Dec 22, 2020 -

Luther Brookdale Mazda responded

Thank you for your business and for sharing your experience. It sounds like there was a bit of confusion from the call center to the dealership, but it sounds like everything worked out, and you received everything as expected. We appreciate you letting us know, as we are always looking to improve.

December 07, 2020

service department staff were great, scheduling the appointment was not easy, long hold time, never got a call back when requested, then after work was complete, kept getting calls that the ordered par More

by PCOLER64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 07, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your feedback. It looks like we started out by under-communicating, and followed up with over-communicating, and in the middle, you received our world-class service, which is what we strive for throughout the process. We apologize that we made this appointment somewhat inconvenient. If you'd be willing, our service manager Mandy, would love to hear some specifics so we make sure this doesn't happen again to you or anyone else. Her number is 763-331-7262. We'd never want to miss an opportunity to improve. We thank you again for your feedback, and for your business.

December 03, 2020

The service writer who was very professional and held to the schedule to service my Mazda 6 and notified me of any information/findings that I needed to be made aware of along the way in regards to the heal More

by skanagaratnam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Saying you had a great experience is music to our ears. Thank you.

November 28, 2020

As always, Brandon provided 5🌟STAR, 1st class service. The entire staff @ Luther Brookdale Mazda are always a pleasure to work with. I really like this new facility! More

by DUNCANDOO1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for the kind words, and entrusting us with your vehicle.

November 27, 2020

I started out with a positive vibe from this place, but as soon as an issue arose with my car, they dropped the ball. It’s clear that the only reason Luther Brookdale Mazda is not fixing the malfunctioning More

by Walterjhuss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Luther Brookdale Mazda responded

Hi Walter. Thank you for sharing your experience. We did work diligently with Mazda technical assistance on your behalf. However, since we could not duplicate the issue, there are no error codes, and Mazda technical support stated the blind spot monitoring system appears to be working normally, we are not authorized to replace parts. We routinely go above and beyond to exceed our guests expectations, and we will continue to do so. We are really sorry that this impacts your feelings about us. We hope you will give us the opportunity to restore your positive vibes. Thanks Walter.

Nov 28, 2020 -

Walterjhuss responded

That's xxxxxxxx. You don't need permission from Mazda to replace the faulty blind spot detection system. You want it to be authorized so your dealership will get reimbursed. Be honest about it at least. If you can't duplicate the problem, Mazda will not necessarily reimburse your dealership. But it is the right thing to do. I bought a brand new vehicle, and it hasn't worked correctly, since I've owned it. I will never recommend a dealership that is more concerned with their bottom line then their customer's satisfaction. And it's not my satisfaction at the center of the problem, it's that you will not stand by your product. Just because you can't recreate the problem, which only occurs on the passenger side, after I've been on the road for quite a few hours, you refuse to replace it, BECAUSE YOU MAY NOT GET REIMBURSED BY MAZDA. And yes, I will give you the opportunity to "restore my positive vibes", and that's by doing the right thing. Repair it.

Dec 05, 2020 -

Luther Brookdale Mazda responded

Would it be possible to have a passenger in your car take a video of this when it's happening? We really do want to help, but we can't randomly replace parts without having some indication of what it is specifically that's not working. Of course we are concerned with our bottom line, we are a business. However, we know our bottom line can only be good with happy customers. So far, we are able to make 99% of our guests happy. That is our end goal with you as well. Please let us know if taking a video is possibility. Thank you.

...
48
...