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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

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January 03, 2021

Feliz Año Nuevo y muchas Gracias por todo es una Buena Empresa porque Ustedes me apoyaron cuando mas los nesecitaba estoy muy convencido que este Año será Mejor. More

by ONOVOA26
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jan 06, 2021 -

Luther Brookdale Mazda responded

Feliz Año Nuevo para ti también. Estamos el uno para el otro, de eso se trata la comunidad. Gracias.

December 30, 2020

Their customer side spoof did not help you they’re not doing nothing that management is poor customer service bought everything spore I buy at the car and I paid the cash everything sport The way they tr More

by KORDAHAB5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 31, 2020 -

Luther Brookdale Mazda responded

We're sorry, we don't quite understand what happened. Because we aren't able to identify you through your DealerRater ID, can you please call our service manager, Mandy, and let her know about your experience? We welcome the opportunity to make it right. Thank you.

December 27, 2020

great service department, i get all of my maintance there and i am very pleased, check in and out at counter is very good, work is top notch, thank you More

by jesuschristgallery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thanks for all those stars. We appreciate your business.

December 26, 2020

Great service and knowledgeable staff. The team is always upfront and great at keeping the customer updated on status of the work being performed. Thanks More

by TROYPERDUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for entrusting us with your vehicle. We really appreciate it.

December 26, 2020

Ross is amazing! So helpful and kind and replies very fast! I enjoyed working with him to find a car. I would highly recommend him to everyone! More

by susanna.s.yun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

That's awesome. Thank you so much.

December 26, 2020

There was no waiting time I drove right in. Prompt efficient service Installing my license plates and guiding me through new vehicle emergency brake operation. More

by Lidi-CX-30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your business.

December 26, 2020

Luther Brookdale Mazda is fast, efficient, clean, and friendly. I made my appointment, got my car looked at and repaired on the same day and in just an hour or so after arrival. I would recommend Luther More

by Mark&Belkis Aubart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rania Al-Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you! Your willingness to recommend us to your friends and family is the best compliment we can ask for.

December 26, 2020

This Mazda dealership is consistently excellent, all the way from the sales to the service to the new facilities. Please keep up the great work! More

by Jeffrey323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thanks for the pep talk. We will keep trying! We appreciate your business, and taking the time to write about your experience.

December 23, 2020

Dallas and team provided excellent customer service to me, would highly recommend family and friends to check out this dealership for any new/used auto needs - Big THANKS for all of your support! ---Terr More

by TRYLEE1
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you Terry. We appreciate you.

December 20, 2020

The new Brookdale Luther Mazda showrooms, waiting lounge and service department are beautifully designed!. As ALWAYS, the entire staff provide outstanding and unparalleled service. The service departmen More

by DUNCANDOO1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you! We appreciate your loyalty.

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