Luther Brookdale Mazda - Service Center

When I came for my first service appt. Kevin took the time to answer my questions and explain features on my car. He made me feel like I was a valued customer. time to answer my questions and explain features on my car. He made me feel like I was a valued customer. More

Excellent service! Fast and so easy and I was able to pay via text. Everyone was very nice and polite. Customer lounge is very comfortable via text. Everyone was very nice and polite. Customer lounge is very comfortable More

Had to bring my car in three times in 1 week. I was loosing air in my tire. I figured I had a leak that I couldn't locate. They kept telling me it was related to cold air. I kept pushing them to look a loosing air in my tire. I figured I had a leak that I couldn't locate. They kept telling me it was related to cold air. I kept pushing them to look at the tires better. On the 3rd time back they found two screws located in the tire. First time I had it there was for a 100K service which included tire rotation and oil change. I told them what was happening from the start and that my light was on and I was loosing air. If they actually inspected the way they should with the service I paid for initially they would have seen those screws. I mean come on, time 3 on the same week they find it. What a frustrating experience. I even ask on my dealer survey that a service manager call me back and I never got a call from anyone. I had to bring it back recently for something else and I decided to take it to Minnetonka. After that I'm not sure how confident I feel in the techs working on the cars at Luther anymore. How did something like that get missed twice and found on the 3rd time. Also to mention when they found the issue, during my conversations with my service person they would not take accountability for missing it. They kept trying to give me other excuses and deflecting the mistake. Not good. More

I will never go there again. You had my car 4 * and my front end is still making noise. And you charged me $159 for the diagnosis when you had already worked on it twice. I have dealt with dealers all ove front end is still making noise. And you charged me $159 for the diagnosis when you had already worked on it twice. I have dealt with dealers all over the state when I was working for Enterprise. I will never go back to you people. If you had fixed it right the first time I wouldn't have gotten screwed out of $159 More

Service was professional and it was a Covid safe and comfortable environment to wait in. Great communication and I loved the video that detailed the work that was suggested comfortable environment to wait in. Great communication and I loved the video that detailed the work that was suggested More

Let me start by saying that I absolutely love my vehicle, but I had the worst experience buying it. Hindsight, I wish I would have chosen any other salesperson to sell me my CX-9. Abi was aggressive, pushy, but I had the worst experience buying it. Hindsight, I wish I would have chosen any other salesperson to sell me my CX-9. Abi was aggressive, pushy, arrogant, and did not follow through on things we discussed. He simply wanted a sale, but he did not want to take care of the customer appropriately even though he spent the entire time telling me how important his customers are to him, they "help put food on his family's table." I can't remember, though, if that was before or after he boasted about selling 3 cars already that day. He did not listen to anything I would say, continuously apologized for his accent (multiple associates I worked with while purchasing my vehicle did this actually, when all I asked for was for them to slow down so I could process the detailed information they were telling me - it has absolutely NOTHING to do with your accent, just slow down and let me absorb the information!!), he did not follow up appropriately with scheduling additional services, etc. Listen, I want to buy the car, but back off so I can process spending $40k. Is it your responsibility to assess my feelings? No, but it is nice to feel like you're being treated like a human and not just a sale. High quality customer service is what retains quality repeat customers. Because of Abi's behavior and lackluster customer service, I will not refer anyone to your dealership. However, I will refer my friends and family to the dozens of other dealerships I visited that same week where I didn't purchase a vehicle. They were simply nice enough to make me feel like they cared. **Kevin, in service, was amazing! He had wonderful customer service and was very easy to work with. He answered all of my questions and was quickly able to diffuse an otherwise frustrating situation with my remote start. I appreciate the level of attention he gave to me and my vehicle. Thank you, Kevin!** More

ALWAYS exceptional service! You are SO appreciated! Dallas got my car in a.s.a.p. answered all of my questions. Kept me updated. Talked with wonderful Eric Palmer while I waited. Eric appreciated! Dallas got my car in a.s.a.p. answered all of my questions. Kept me updated. Talked with wonderful Eric Palmer while I waited. Eric is the absolute best! Your whole staff was friendly and welcoming. Thank you! More

Everyone at the dealership are always friendly and very courteous. We have never had a bad experience at Luther Mazda. Would recommend the dealership to anyone. courteous. We have never had a bad experience at Luther Mazda. Would recommend the dealership to anyone. More

Every part of this experience was quick and easy. All representatives that I dealt with communicated clearly and everything went according to plan and schedule. representatives that I dealt with communicated clearly and everything went according to plan and schedule. More

Dallas Adams is an excellent service manager. He bends over backwards to try to make customers happy. It makes it tough for him when corporate does not have working equipment. The car wash was out that d over backwards to try to make customers happy. It makes it tough for him when corporate does not have working equipment. The car wash was out that day, and he promised a free wash whenever we want to bring car in. It's an inconvenience, and we haven't been in to receive it. That has been weeks ago. (I wasn't going to mention this, but you have a 25 word minimum, and I wanted the feedback about Dallas to get to you.) More