Luther Brookdale Mazda - Service Center

When we were quoted our price for new tires. Everything was itemized including things like labor and tax. But then we were hit with the added cost of tire alignment. If you are upfront about all other cost was itemized including things like labor and tax. But then we were hit with the added cost of tire alignment. If you are upfront about all other costs, why wouldn’t you include tire alignment in that up front projected costs. It seemed incredibly inconsiderate to not have that disclosed to the customer. And especially thinking about the customer who would not normally know that a tire alignment would be necessary when purchasing new tires, full disclosure cost projections would only help your customer retention and also lead them to suggesting Luther for both sales and service. More

I brought my car in because it had battery troubles. Turns out there was a remote start that had been incorrectly installed by the previous owner that was draining the battery. Mazda took absolutely no Turns out there was a remote start that had been incorrectly installed by the previous owner that was draining the battery. Mazda took absolutely no responsibility for this, even though they did not tell me about this remote start before I purchased the vehicle. They removed the remote start to stop the battery drain. I talked to the used car sales manager to see if they would pay for this repair. He did not care what I had to say. All he tried to do was convince me that a remote start was a feature I should want on my vehicle, and refused to pay for the repair. They offered me $100 off on the repair. I have bought my last 3 cars from this dealer and I won’t be buying my next one here. I’ve also had family members purchase cars here. That is how much my decade long business is worth to them - $100. Will not be coming back. More

It was really great the service was fast. In and out, the people were very helpful I’m glad I came to this dealership with awesome service. people were very helpful I’m glad I came to this dealership with awesome service. More

Everyone one was very helpful,I would highly recommend this dealership to anyone looking for a a new or used vehicle. lm happy with my purchase. this dealership to anyone looking for a a new or used vehicle. lm happy with my purchase. More

I can’t say enough great things about Kevin in the service department. He has taken the time to answer my questions and help me to understand a lot of things about my car, When I had randomly stopp service department. He has taken the time to answer my questions and help me to understand a lot of things about my car, When I had randomly stopped by because my map light had burned out, he pointed out that it was under warranty and we set up an appointment. He also took the time to be proactive and make sure that the part was available for my upcoming appointment. While there is a dealer and service center much closer to my home, as long as I continue to get outstanding service I will continue to go just a bit further to Brookdale Luther Mazda. Thank you service team for being so awesome. I hope they appreciate you all. I know, I do! More

They provided me with a nicer model of our mx5 when we took ours in for dent removal. It took a few days longer than expected but I was fine with that due to the killer loaner we were provided. Staff were took ours in for dent removal. It took a few days longer than expected but I was fine with that due to the killer loaner we were provided. Staff were friendly and dealership covered the cost because the dent was noted as present at purchase. Happy Mazda owners. More

Awesome, incredible, amassing, successful, best ever experience, definitely I will recommend you to all my friends without problems thanks you Luther dealer and stuff gracias 😁 experience, definitely I will recommend you to all my friends without problems thanks you Luther dealer and stuff gracias 😁 More