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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

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August 01, 2022

Once again. ..everything was phenomenal! The Service Mgr, Chris Mosher and the Service Dept representative, (Chris) were both great to work with. All went smooth, More

by DTH4040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Service Dept, and Chris Mosher, Management
August 01, 2022

Very happy with the service we were given. Happy with the car running after New battery. More

by t092101coco
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2022

Dallas as usual did a great job with answer all my questions. He is a rock star!! More

by DJ.REMILLARD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

I've bought numerous consecutive vehicles from these folks. They know me, and they take good care of me. The quality of the vehicles also helps them look good! Highly recommend Luther Brookdale Mazda Mi More

by soapguru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
July 24, 2022

Very efficient and friendly service - love the waiting area it’s very comfortable! Super communication! More

by koestermichele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2022

Highly recommended. Fast, friendly, and knowledgeable on the work that’s being performed. Comfortable waiting area where staff always interacts while you wait. More

by michael.brase09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Great service center. Friendly staff. Always on time! Very clean and spacious. I highly recommend! More

by JULESINPLAYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

Service was professional and the estimated timing for a mirror motor repair was spot on. More

by SHERRILL MCCLURE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

Was in for an oil "CHECK" because my new car is burning oil. I was told i'd be in and out in less than a 1/2 hour. It took them almost 2 hours to do a 30 second job. More

by MATTJSCHMIDT
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Luther Brookdale Mazda responded

Hi Matt. Thank you so much for sharing your experience. Obviously, it not what we want to hear. As you can see, the vast majority of are reviews are exemplary, and we exceed our guests' expectations. We definitely fell short here. Please accept our sincere apologies. Because we own our mistakes and value your time, we would like to offer you free pick-up and delivery service on your next service appointment. Thanks again for making us aware of the issue you experienced.

July 09, 2022

Cortez is always very friendly and helpful. I appreciate his knowledge and kindness. I was in a hurry to get to the airport and he ensured I was able to leave on time. More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cortez
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