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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
942 Reviews

942 Reviews of Luther Brookdale Mazda - Service Center

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March 12, 2023

Everyone I worked with was great. Upfront and clear about each step of the process. More

by nheinen82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abiola Runsewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadim Fateev
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2023

I always feel the service staff is very knowledgeable, parts are availableā€¦so that work is done in timely fashion. More

by maryjo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2023

From sales to service and everything in between this dealership is to notch! I highly recommend More

by theft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2023

A well organized Dealership. They are transparent, direct and reasonable. The sales person we dealt with was courteous and accessible, willing to help even after the sale. Their More

by cheeran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2023

Always a pleasant experience dealing with Luther Brookdale! Customer attention is exceptional! Glad to be here! More

by YJPMM04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2023

The service itself was acceptable, but I was there for almost 3 hours. The service guy said my car had been ready for 2 hours but they forgot to tell me. He promised a free full service visit next time bu More

by GSMITH212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Luther Brookdale Mazda responded

I'm so sorry this happened to you. We really respect our guests' time, and try to stay on top of things. Although this is a very rare occurrence, that doesn't help get your 2 hours back. Please call our service department and ask for Chris, our Service Manager. We would normally proactively reach out to you, but based on your user name, we aren't able to track that in our system. Again, we apologize, and would really appreciate the opportunity to win back your loyalty.

February 08, 2023

This is my first car in the USA and Luther Mazda made it special for me. The employees are friendly and have the right people in sales and finance. Great experience and I would highly recommend this show More

by ari-roy
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sean Mahbubani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laith Albatal,
February 05, 2023

Great customer service always spot on and donā€™t over push on stuff needed. Great place to hangout while waiting as well. More

by ARLAWILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

Great fast service and friendly staff! Been getting my cars from them for many year! Been leasing & think I'm on my 5th car from them! Very happy with their service & options! More

by kariolsonsellshouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abiola Runsewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mahbubani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Very friendly and such an easy purchase process! Melissa was wonderful to work with -- zero pressure, but made sure I had enough of the correct information to make an informed decision. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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