Luther Brookdale Honda - Service Center

I had an appointment but when I got there at 10AM they said they were way behind and might not be able to get my car in that day. He checked and told me they could but it would be longer than the 3 hours said they were way behind and might not be able to get my car in that day. He checked and told me they could but it would be longer than the 3 hours I was told. I told him that I would like to be updated because I had rides scheduled. I did receive an answer to my text around 2PM that it should be done around 4. That was too late for my original ride so I had to make other arrangements. My second ride had to leave at 4 so they dropped me off because they couldn't wait any longer. When I got there my car was done and the tech had gone home and no one bothered to call me. They had my phone number. They could have called me ahead of time to reschedule or let me know if later was ok. They had multiple opportunities to communicate with me to make this process easier but they failed at every occasion. I don't know the names of the people I spoke with but they were polite. More

Chad was great and made the whole process super relaxing. I would definitely recommend Chad to anyone buying a Honda. I would definitely recommend Chad to anyone buying a Honda. More

It would have been better and greatly improved or help if this Honda dealer add or provide services for salvage cars, such as mine. this Honda dealer add or provide services for salvage cars, such as mine. More

I am 80 years old and just experienced the worst customer service of my life. BE WAREⁿ service of my life. BE WAREⁿ More

Great service. I’m a repeat customer because Luther Brookdale Honda always goes above and beyond in customer service. I would highly recommend their service depar I’m a repeat customer because Luther Brookdale Honda always goes above and beyond in customer service. I would highly recommend their service department to anyone. More

Pleasant, clean, nice waiting area, good staff, reminders of service, knowledgeable, wash car after service of service, knowledgeable, wash car after service More

Great dealership. Very accommodating and efficient. I trust the service people and know that I’m not getting screwed over. Very accommodating and efficient. I trust the service people and know that I’m not getting screwed over. More

Luther Honda’s done a great job of keeping both our Honda vehicles running well. They are a bit more expensive than your local auto shop, but the Honda-specific service and great customer treatment seem wort vehicles running well. They are a bit more expensive than your local auto shop, but the Honda-specific service and great customer treatment seem worth it. More

Pao Xiong was very help and explained everything about what had to be done. Pao was very friendly. The work was done timely. Facility was very clean. what had to be done. Pao was very friendly. The work was done timely. Facility was very clean. More

Adrian Tursso hands down best service advisor I worked with & I have an Acura TL not even a Honda (Same thing) However I choose Adrian at Honda over Buerkle Acura anyday of the week!!! Keep up the good wo with & I have an Acura TL not even a Honda (Same thing) However I choose Adrian at Honda over Buerkle Acura anyday of the week!!! Keep up the good work brother Adrian as I will go to you from here on out!! More