Luther Brookdale Honda - Service Center

When I took my Hionda Fit in for it's first scheduled maintenance outside of oil changes, I was not expecting the positive experience that occurred. Maurice helped reduce mybill rather than increase it. maintenance outside of oil changes, I was not expecting the positive experience that occurred. Maurice helped reduce mybill rather than increase it. While waiting, I was also able to observe the staff work with other customers, and it is clear to me that this dealership "gets it". They carefully and respectfully explained each person's bill. To top it off, they washed my car: something I believe to be a realtively small courtesy; however, I can't tell you how many times I have spent hundreds or even thousands at other dealers and not received that courtesy. Of course, i would like to pay even less for basic inspection and oil change, but having said that, I would definitely recommend Luther Brookdale Honda's service. More

Zac is the best. He is always friendly and kind. I feel confident that he is being upfront and honest with me and that is hard to find now days. I appreciate the fact the he takes such good care of my car confident that he is being upfront and honest with me and that is hard to find now days. I appreciate the fact the he takes such good care of my car every time I come in for routine maintenance. He always answers my questions and is just an all around great person! More

Always a pleasant group of people to work with - service is performed in the time they told me. I can trust them to do the work that I have requested. is performed in the time they told me. I can trust them to do the work that I have requested. More

Zac is always helpful everytime we bring our hondas for maintenance. He explains everything that needs to be done. I trust him completely. I would reccomend him to all our friends that own hondas. maintenance. He explains everything that needs to be done. I trust him completely. I would reccomend him to all our friends that own hondas. More

Great Service Department Experience From the first time I phoned in for a service quote (for the 105k miles service on a Honda Odyssey), I felt that Shane provided the attention to detai From the first time I phoned in for a service quote (for the 105k miles service on a Honda Odyssey), I felt that Shane provided the attention to detail I was looking for. His courteousness and friendliness were top notch. The dealership is smaller and has less customer facilities than I am used to at other Honda dealerships. What I also probably missed was a shuttle service for drop off which I know another Honda Dealership I usually go to provides. But other than the two minor nice to haves, I was very impressed with the service department -- it's people to be exact. Regardless of who I conversed with in the service department, they were consistently exceeding my expectations. I was attended to immediately as I drove in, they listened carefully and the paperwork was quick. What really got my attention is how quick my minivan was ready after the service -- timing belt replacement, accessory belts replacement, tensioner replacement, coolant flush, steering fluid flush, brake fluid flush, multipoint inspection and all fluid topups -- I brought in the vehicle at 11 am and it was ready for pickup by 4pm the same day. Every minor detail that I mentioned was attended to without a single miss out. If this their daily quality of work in regards to communication, attention to detail, followup, punctuality and consistently going the extra mile for the customer, this Honda dealership's service department is miles ahead of the other Honda dealership service department I have used so far (I will not mention which). My first point of contact was Shane Stegeman. If he hadn't consistently impressed me with our first encounter and the second, I would probably not have come in here in the first place. I am now glad that I did. Of course, the 10% discount coupon on their website did play a big role in that decision too. On my experience so far, I would rate this 9 out of 10. More

Maurice Johnson has coordinated the service for my car on several occasions. He is always able to schedule me in a timely manner at a time that works well for my schedule. He is thorough, forthcoming,and nev several occasions. He is always able to schedule me in a timely manner at a time that works well for my schedule. He is thorough, forthcoming,and never tries to pressure me into having work done on my car I hadn't planned for. As long as I drive a Honda, and as long as Maurice is working in service, I will be going to him for assistance. More

I took my Honda Accord in for an oil change and the service was very quick. They had me in and out of the dealership in about 15 minutes. The past dealership I used to go to took at least an hour. The service was very quick. They had me in and out of the dealership in about 15 minutes. The past dealership I used to go to took at least an hour. The customer waiting area was very clean and comfortable. More

One issue: They did not reset my oil indicator to 100% causing my to have to return to the dealership to get the indicator reset. causing my to have to return to the dealership to get the indicator reset. More

I did not have an appointment but was in the area of the dealership, Chad woked me in even though they were booked up for the day (I explained to chad that I lived 60 miles away). The repair was made and I dealership, Chad woked me in even though they were booked up for the day (I explained to chad that I lived 60 miles away). The repair was made and I was on my way in an hour and a half. Great service at a reasonable price. More

The customer lounge was very busy, which made it hard to find a place to sit. The free wifi was very nice and service was completed in the time estimated. find a place to sit. The free wifi was very nice and service was completed in the time estimated. More