Luther Brookdale Honda - Service Center

Brought our honda pilot in for recall on headlights. we discovered a problem when leaving with steering wheel "bouncing". Returned to dealership and Jay did a test ride with us and diagnosed a problem wit discovered a problem when leaving with steering wheel "bouncing". Returned to dealership and Jay did a test ride with us and diagnosed a problem with one of our tires. Ben called good year and they offered a small percentage towards a new tire. I called goodyear with number Ben gave me and after insisting this was a defective tire she agreed to call and speak with Jay. After speaking with Jay who confirmed tire had about a 6 inch area that was defective...separating, our cost went from $65 to $30 for a replacement tire..($51 with mounting) Not fun to have problems with tires but we're happy with the resolution. We plan to return for our 105,000 mile service. More

Since I just purchased my 2012 Accord in July, I had a few questions on operating some things in my car and Ben took the time to explain things to me while sitting with me in my car. I also observed few questions on operating some things in my car and Ben took the time to explain things to me while sitting with me in my car. I also observed a man having trouble with the confusing coffee/tea machine and a lady from the dealership who happened to come by for coffee walked him through the whole procedure and made sure he got his beverage. More

The customer service was efficient, informative, and courteous. Their was a lot of attention to detail on even things that I had not mentioned as a concern that was brought to my attention. courteous. Their was a lot of attention to detail on even things that I had not mentioned as a concern that was brought to my attention. More

Ben Wysocki was very polite & professional. However, in trying to get an appointment, I was UNABLE to get through to Express Service desk 3 times when I called. The phone did not roll back to the opera in trying to get an appointment, I was UNABLE to get through to Express Service desk 3 times when I called. The phone did not roll back to the operator even when 2 of the times I held for more than 3 minutes. I finally drove over to your building to get service and to register my displeasure with your phone situation. Even if you are in the process of moving to new facilities a customer should not be left dangling on hold, nor should one have to leave a recorded message for a return call. Often recorded messages are not returned in a timely fashion because of other customers right in front of you or the recorded message is overlooked or missed entirely. Customers want to leave a message to a "live" person for immediate attention. Having been in sales for over 30 years I know that your present satisfied customers are your best source for future new car sales and future service work. Please get your telephone proficiency up to the standards of your sales and service departments. Thank you, Guy Wills More

I bought my Honda Accord through Brookdale Honda, and would highly recommend them for the quality of service I receive when I taken my car in for maintenance. would highly recommend them for the quality of service I receive when I taken my car in for maintenance. More

We have purchased 3 vehicles from Luther Honda and although satisfied with the sales experience it is the service department that continues to bring me back. They are extremely curious and helpful. Al although satisfied with the sales experience it is the service department that continues to bring me back. They are extremely curious and helpful. Always taking time to explain repairs and cost and just over all very easy to work with. More

Oil change went perfectly with car wash for $29.00 plus I had a $30 gift card from previous service coupon. My car advisor did a nice job of not pushing other service too hard. had a $30 gift card from previous service coupon. My car advisor did a nice job of not pushing other service too hard. More

The service I received was prompt, efficient, and thorough. The staff I dealt with were friendly and took time to explain the status of my car. I purposely bought my car at this dealership because thorough. The staff I dealt with were friendly and took time to explain the status of my car. I purposely bought my car at this dealership because of their service department's reputation. Great job! More

I purchased my vehicle at this location and have continued to be pleased with the service I receive. The speed and quality of work in unmatched to any other places I've used to service my vehicle. T continued to be pleased with the service I receive. The speed and quality of work in unmatched to any other places I've used to service my vehicle. The communication is clear and their willingness to answer any questions is great. More

very good dealership to bring your car to for service or repair service writers and technicions are knowlegable and friendly would definetly recommend this dealership to everyone for sales and service Nash repair service writers and technicions are knowlegable and friendly would definetly recommend this dealership to everyone for sales and service Nash is the best sales person ever More