Luther Brookdale Honda - Service Center

I went to this dealer to get a B13 maintenance service on my car. I had to wait 15 min. for somebody to come and talk to me. 1 person (not at the counter) came to me and started talking to me and took all th my car. I had to wait 15 min. for somebody to come and talk to me. 1 person (not at the counter) came to me and started talking to me and took all the details about the service I need. I told him not to do the "1" service i.e. rotate tires. He asked me to wait in the lobby. After some time another guy came in and told me that the service was done and they did not rotate the tires as requested and he said he will have to prepare my invoice and left. He asked me to wait at the payment counter and said he will be back with the invoice. I waited there for 20 min and no body showed up. I talked to the payment counter lady and asked her to see what is happening. She left and came back with my invoice I paid the invoice and came home. I have some concerns about the service - B13 service is regular Oil change and multi point inspection, Tier rotation and Transmission oil change This dealer charged me for oil change and multipoint inspection, tire rotation (which was not done as requested), did not charge me for parts for transmission oil change, which he is now claming that it was done and the parts department has failed to put the transmission oil charge on the invoice (which is difficult to trust). So finally after paying ~$150 I am skeptical about if the tires are rotated or not, transmission oil changed or not. Very disappointed. An excellent example of poor customer service and lack of co-ordination between various people working with a customer. More

Service was done in a timely matter, very professionally. Communication was very friendly and accommodating. Great new facilities with extraordinary features to spoil the customers and make them feel pampere Communication was very friendly and accommodating. Great new facilities with extraordinary features to spoil the customers and make them feel pampered while they are waiting. I also appreciate that the workers gave me a ride to and from my friends' house while working on my car. Great service all around! More

My first time there and overall a good experience. I brought my car in for an oil change and it was done in less than forty minutes. Their new building is spacious and has all of the accommodations for brought my car in for an oil change and it was done in less than forty minutes. Their new building is spacious and has all of the accommodations for you while you wait for your car to be done. More

The service department at Brrokdale Honda is always helpful and concerned about me, especially Zac. I work with Zac when I bring my car into be serviced and am impressed with his professionalism. He al helpful and concerned about me, especially Zac. I work with Zac when I bring my car into be serviced and am impressed with his professionalism. He always keeps me up to date on the repairs that are being done on my car. The new building is designed for customer comfort. More

I brought my new CRV in for an oil change and an anti freeze leak. The service was very good. I had received in the mail a flyer from three Luther dealers each flyer had an oil change price. and each was freeze leak. The service was very good. I had received in the mail a flyer from three Luther dealers each flyer had an oil change price. and each was different by a significant amount. Brookdale did honor the less expensive flyer amount. The three service doors are confusing as to which one to enter. One of the many messages I listened to when I made the service appointment talked about the move into the new building in a few weeks. Are you moving again? The two new facilities are a welcome addition to Brooklyn Center. More

The service was great and the communication very helpful. Chad is very knowledgeable and explain in detail what my options are. deaKeep up the good work. Love your new location. Chad is very knowledgeable and explain in detail what my options are. deaKeep up the good work. Love your new location. More

Maurice was extremely helpful and accommodating. He contacted us timely and did everything he could to make sure we were 100% satisfied. THe service facility is brand new and amazing, I will always ta contacted us timely and did everything he could to make sure we were 100% satisfied. THe service facility is brand new and amazing, I will always take my Honda here for service! More

There is a vibration in the tires on my new CRV, and there was a leak from the automatic transmission. They replaced the O ring between the transmission and transfer case to fix the leak, and re- balanc there was a leak from the automatic transmission. They replaced the O ring between the transmission and transfer case to fix the leak, and re- balanced the tires to try to reduce the vibaration I feel in my hands on the steeting wheel, and my feet on the floor of the driver's compartment. I can still feel the tire vibration, but it is less than before. The service people, Amada Borreson, Zac Schwartz, and manager Jay Hanf did a good job, treated me very nice, and listened to my problems. I think there was a factory manufacturing failure when the transfer case was attached to the transmission, and I think the Bridgestone tires are not very good quality, and require too much weight to get them in balance. More

Maurice was more than accomodating. He even smiled when I looked at the wrong car and thought my headlight had been damaged. He is a true asset to Brookdale Honda! looked at the wrong car and thought my headlight had been damaged. He is a true asset to Brookdale Honda! More

Amanda is always friendly and very helpful. Anything I come in for is always done well and quickly. I always leave happy and satisfied. Keep up the good work. come in for is always done well and quickly. I always leave happy and satisfied. Keep up the good work. More