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Luther Brookdale Honda - Service Center

Brooklyn Center, MN

4.4
4,095 Reviews

4,095 Reviews of Luther Brookdale Honda - Service Center

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April 02, 2013

This was the first oil change for this vehicle. I also had questions about the backup sensors and the remote start functions. The oil got changed and my questions were answered. More

by JonStonecash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 01, 2013

Zach Schwartz and the entire service department under his leadership is fabulous. He is always welcoming and goes out of his way to see that all my needs and questions are addressed. He offers advice in a More

by Hanoverguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Schwartz
April 01, 2013

Brookdale Honda was busy, but I was in a hurry and they got my oil changed in record time! Laurel was pleasant and efficient. A great experience. More

by raikkala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurel Hansen
April 01, 2013

some how good and bad. i hate communit=cate withthe some how good and bad. i hate communit=cate withthe employee sometimes,but i quiet like the lady in the couter room becuase she is nice talking unlik More

by dk07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 17, 2013 -

Luther Brookdale Honda responded

We are disappointed to read that your recent experience was not satisfactory. Our focus is to provide consumers excellent customer service. Please contact me directly so I can address your concerns. Jay Hanf Service Manager 763.331.6800

March 31, 2013

First I would like to congratulate you on your new building; it's very customer-oriented; nice seating area with coffee and snacks. I had warranty work completed on my Honda Pilot. The staff was ver More

by woodfingers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Schwartz
March 30, 2013

Brought car in for oil change and asked them to check tire pressures. They are always friendly and helpful in answering questions. Service was performed promptly. Waiting area is comfortable. More

by antin004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurel Hanson
March 29, 2013

New Honda dealership is beautiful and seems built to accommodate the customer. Friendly, prompt service in a first class facility. They always exceed my expectations. Customer lounge is top notch, an More

by terrymagnuson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurel
March 26, 2013

I was greeted promptly and very friendly The service was handled quickly and completely.I just came in for service on my Honda Ridgeline and I was treated like I wasa VIP Thank you Amanda!!! More

by Sub582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Borreson
March 26, 2013

Setting up the appointment was friendly and helpful. It was easy to drop my car off. The lounge was clean and spacious. Friendly, timely, and clean. Nice experience. More

by DDKJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Stegeman, Shane Stegeman
March 25, 2013

I was told that it could take up to 2 hours to have my vehicle fixed...it took only 45 minutes. I was very impressed. The new waiting room is very comfortable. The service people that I dealt with were More

by cushmans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Kell
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