Luther Brookdale Honda - Service Center

Oil Change and More Took my 2011 Honda CRV in for an oil change. My first since purchasing the car in the summer. My great experience started with a frank discussion with Took my 2011 Honda CRV in for an oil change. My first since purchasing the car in the summer. My great experience started with a frank discussion with the service writer discussing the merits of synthetic oil vs. the regular synthetic blend called out for Hondas. His take was, "why spend the extra money so long as you're diligent about getting your oil changed on time?" It was refreshing to not have a premium service pushed on me. My positive experience continued when Laurel called me over to show me my cabin air filter. She noted that it looked like I may have mice making a nest. I told her that to my knowledge we have never had mice and had not noticed any evidence of such. I asked her if it could possibly be from the previous owner. She checked the inspection and found no mention of the cabin air filter being checked. So she comped me both the cabin and the engine air filter. While she was at it, she also had them rotate my tires for me. These may seem like minor add-ons, but I have never had a service department go over and above for me before. It was very nice and refreshing. And appreciated. Thanks. More

Excellent customer service As usual, the customer service was outstanding. That included getting us on the schedule promptly, providing a loaner, and getting done on time. It' As usual, the customer service was outstanding. That included getting us on the schedule promptly, providing a loaner, and getting done on time. It's quite seamless. More

Knowledgeable, Friendly Service I can be a pretty fussy customer sometimes. But these guys know their stuff and are very friendly. Ben was patient to answer all my questions and ev I can be a pretty fussy customer sometimes. But these guys know their stuff and are very friendly. Ben was patient to answer all my questions and even took extra time to gave me ideas that might help me fix my other vehicle. He even walked me out to my vehicle as I left the dealership. I left feeling..."Wow...now what great service". Good job Ben. More

Fantastic Every time I bring my car in, the service is fabulous! Everyone is very knowledgeable and tries to give the customers the best service possible! Every time I bring my car in, the service is fabulous! Everyone is very knowledgeable and tries to give the customers the best service possible! More

LOVE MY HONDA GUYS!!!!!!!!!!!!!!!!! I love my Honda guys, I always have the best experience no matter which one I go to. I usually go to Hopkins Honda but they couldn't get me in but the I love my Honda guys, I always have the best experience no matter which one I go to. I usually go to Hopkins Honda but they couldn't get me in but they got me in @ their Brookdale Honda. I thought will they be as good as Hopkins Honda..Yep they were I had a break issue and they took care of it. I would never buy another vehicle from any other dealer except Honda I love my Ridgeline it's my 2nd one people always ask if it's a good truck I always tell them it's the best and I shop no place else More

Excellent Like Always I came in for an oil change but asked if there was anything else I needed at the time Tyler suggested rear differential fluid and I got the more exte I came in for an oil change but asked if there was anything else I needed at the time Tyler suggested rear differential fluid and I got the more extensive multi maintenance check! Peace of mind there! Love the service I get at Brookdale Honda! The pleasantness of ALL the people who work there! Very clean and nice waiting area's,Love the free beverages and cookies etc. they supply makes waiting a pleasure! Want to give a Thank You to Tyler Sundburg for his great service and helpfullness to me!! Will always go back to Brookdale Honda, This is my third Honda! Love Them!!! Bobbi P PS Also one of the service techs came to counter to explain something to me which I thought was very nice too! More

Great service! The service department and staff are top notch. The lounge and its presentation was very refreshing and comfortable. I will be coming back for service The service department and staff are top notch. The lounge and its presentation was very refreshing and comfortable. I will be coming back for service again! More

Two hours to change airbag recall? I got a phone call early from Honda Brookdale letting me know that they have a new airbag. I made an appointent for 6pm. the most interesting part is I got a phone call early from Honda Brookdale letting me know that they have a new airbag. I made an appointent for 6pm. the most interesting part is that I had to ask if this was part of a recall. After arriving at 6:02 I was told that it was going to take 1 hour, that is right 1 hour which it felt that I could handle that with a coup of coffee and wi-fi. BUT, After 1:45, one hour and fourty five minutes I was told that the technician was still working on it. Then after 2 hours WITH AN APPOINTMENT I was able to get out of there with no car wash, hungry, and no other absolutly no apology for taking so long to fix something that I should not be waiting for. I was told to come back for a car cash becasue was cold. Once again, NO APOLOGY. More

Excellent Service! I was a little rush when I contacted the Honda Dealer today for the service of oil change but I was able to get the service tonight and I appreciated I was a little rush when I contacted the Honda Dealer today for the service of oil change but I was able to get the service tonight and I appreciated Joe over the phone to not only set it up but also recommended the very much needed "Tire rotation" even though I did not know. When I drove in I decided to have both the oil change and the tire rotation. Mr .Tyler Sunderberg was able to finish both job in reasonable time. And I was able to use my coupon, plus the car was washed! Great job folks! More

Great Service Experience Luther Brookdale Honda may very well be the best dealership in the Minneapolis/St. Paul area to get your Honda serviced. The staff was very friendly Luther Brookdale Honda may very well be the best dealership in the Minneapolis/St. Paul area to get your Honda serviced. The staff was very friendly and professional and responsive to my needs. More