Luther Brookdale Honda - Service Center

Thumbs Down My in-laws (92 and 88 years old) bought a new Honda in January and it came with the windshield wiper blade improperly attached. They drove the vehicle My in-laws (92 and 88 years old) bought a new Honda in January and it came with the windshield wiper blade improperly attached. They drove the vehicle to Florida and when they met with rain, the blade did not clear the passenger side of the windshield properly, plus did not sound quite right to my mother-in-law. Due to health issues, I drove their vehicle back in February to Minnesota and during a rain storm, noticed the rubber part of the blade was not attached properly and slid it up. There was a permanent etching in the windshield from the missing blade. When returning the vehicle for service, I mentioned this to the service department thinking they would replace the windshield without question. Well, they "theorized" that a rock or tree sap must have caused the etching and want my in-laws to go through their insurance. They totally discarded my description of fixing the blade and seem to be taking advantage of an elderly couple. Unbelievable! I'll be taking this issue up with the higher ups, but this dealership is the worst I've ever dealt with! Very poor service and follow-up communication! More

Service I recently took my 2010 CRV to service for an oil/filter change, tire rotation and wiper blade replacements and other system checks. As always, the a I recently took my 2010 CRV to service for an oil/filter change, tire rotation and wiper blade replacements and other system checks. As always, the attendants were very friendly and efficient and was on my way quickly. Very good dealership!! More

Service Received great service and very responsive when calling into the dealership. Completed my car faster then expected Received great service and very responsive when calling into the dealership. Completed my car faster then expected More

check engine light I brought my 2010 Accord in when the check engine light came on. The code that came up indicated a problem with a sensor, I was given a rental car to I brought my 2010 Accord in when the check engine light came on. The code that came up indicated a problem with a sensor, I was given a rental car to use, they quickly replaced it and had me back in my own car the same day. Unfortunately, the light came back on the next morning after having driven the car ~80 miles. I called Maurice and he said I could bring it in whenever was convenient for me, they would get me in that afternoon and have a rental car available so I didn't have to wait. The trouble appeared to be related to the first fix, just a little farther down the line in the system. The next morning, it was ready to pick up at my convenience. They had driven it ~20 miles to verify the light did not come back on, but unfortunately it did come on again when I was ~30 miles from the dealership. I called Maurice and he was very apologetic and offered to bring a car to me. As it was a holiday weekend and traffic was already getting crazy, I opted to wait and bring it back on Tuesday. I was at the dealership as soon as they opened, a rental car was waiting, and despite the ongoing issue, Maurice was very pleasant and helpful. I understand that there is a trouble shooting process, so do not feel the light coming back on is any reflection of the quality of service. I continue to be impressed at the consistency of courteous, friendly customer service I experience. More

Maintenance I have now been to the dealership twice for the routine oil changes. They are prompt when I pull into service with my vehicle. My vehicle is service I have now been to the dealership twice for the routine oil changes. They are prompt when I pull into service with my vehicle. My vehicle is serviced in the time that I am given. When they say it will take an hour I have never had to wait any longer. The techs are very thorough in the inspection of the maintenance checkpoints. More

Very nice My fiancé and I brought in my car for typical oil change and maintenance. They were very helpful and didn't try and push more services on then what I My fiancé and I brought in my car for typical oil change and maintenance. They were very helpful and didn't try and push more services on then what I wanted. They took less time then expected, and they also explained everything afterwards on how my car was doing. More

Just a Pleasure We have been bringing our Honda's into Chad Z. for many years. As in the past, Chad was professional and very thorough. He always explains things wel We have been bringing our Honda's into Chad Z. for many years. As in the past, Chad was professional and very thorough. He always explains things well and is a pleasure to work with. It is because of service personnel like Chad, I keep coming back to Brookdale Honda. They have always done a great job. More

Above and beyond Alicia, Chris and the rest of the team there at Luther Brookdale Honda were amazing. They made sure my truck was done right! Thanks guys! Alicia, Chris and the rest of the team there at Luther Brookdale Honda were amazing. They made sure my truck was done right! Thanks guys! More

Feel like a special customer!! Bought my 2013 CRV through Mike and got a great introduction to the features. Very professional. Have had all oil changes and tire rotations through Bought my 2013 CRV through Mike and got a great introduction to the features. Very professional. Have had all oil changes and tire rotations through Brookdale. Pao Vang was technician this time. Professional service, clean facilities and convenient appointments. Service Consultant was Lucas Smith. More

Stayed late to get it done Ben and crew stayed open past 10pm to get me back on the road. Not once did I sense anything other than a sincere commitment to getting the job done Ben and crew stayed open past 10pm to get me back on the road. Not once did I sense anything other than a sincere commitment to getting the job done and to keeping me comfortable and informed. More