Luther Brookdale Honda - Service Center

Great service, very accommodating! I brought the car in for brakes assessment and a "clunking" noise from the right, upper driver's side. I worked with Ben, who was efficient, patient a I brought the car in for brakes assessment and a "clunking" noise from the right, upper driver's side. I worked with Ben, who was efficient, patient and accommodating. The "clunking" noise required significant repair initially estimated (along with the brakes/rotors) to be close to 2 grand. Ben worked with my extended wrap warranty people and took care of everything and I was only responsible for the brakes and my warranty deductible. Due to the parts not being readily available and a delay in shipment of parts (outside of Ben's control), he secured a loaner car AT NO COST TO ME for the 6 days my car was in the shop. In addition, he kept me in the loop and the car repairs came in slightly under what my initial quote was (when does that ever happen?)...The gentlemen working the courtesy car area (didn't get his name) was great to work with. Good sense of humor, personable and extremely efficient. Got the car back yesterday and it's driving great! Thanks all! The reason the experience was not a 5-Star experience is the difficulty in getting a hold of anyone in service when calling the dealership. The three times I called/returned calls, I sat in a VRU and/or was VRU re-routed back to reception several times, who had to reroute me back to the service line. The call wait/hold times ranged from 7-23 minutes. The dealership may want to assess having a dedicated rep who answers the service phone, particularly during "peak" times (lunch, early evening/morning hours). More

Great experience Took my 2002 Honda Accord in for the air bag recall. From the moment I pulled in everyone was friendly and professional. I was told it would take an h Took my 2002 Honda Accord in for the air bag recall. From the moment I pulled in everyone was friendly and professional. I was told it would take an hour to an hour and ten minutes.(I had an appt.) I waited in a nice lounge that had an amazing coffee machine, water, and cookies, all complimentary. In 45 minutes my car was done. I couldn't be happier with the service. More

Always happy with Brookdale Honda Our Accord needed a B123 service...lots of work to do! We also put on new tires because we would have needed them within a month anyway. Tyler expla Our Accord needed a B123 service...lots of work to do! We also put on new tires because we would have needed them within a month anyway. Tyler explained everything very well, met our needs in terms of when the car would be ready, etc. He was also very open about price matching, coupons, etc so that I could feel comfortable that I was getting fair pricing. Thank you Tyler. And in the past we've also dealt with Ben Wysocki...very good as well! We have an Accord and a CR-V and we do EVERYTHING at Brookdale Honda because of great experiences like these. Thanks! More

Loving My Honda The service was quick and easy. Working with Tyler S. was nice. He made a suggestion for a repair I hadn't thought having done but certainly should b The service was quick and easy. Working with Tyler S. was nice. He made a suggestion for a repair I hadn't thought having done but certainly should be done since I have owned my car for a few years, and do not remember having it done at all in the last 4 years. More

Shane made it right Pretty extensive service visit and technician FORGOT to put rear wiper assembly back in vehicle. Shane drove over to my house and installed it himsel Pretty extensive service visit and technician FORGOT to put rear wiper assembly back in vehicle. Shane drove over to my house and installed it himself. Superb finish to an otherwise goofed moment. More

Honda Happy I bought my Honda Accord at Brookdale Honda in June of 2001. Since then, I have always had excellent service. The service department has always bee I bought my Honda Accord at Brookdale Honda in June of 2001. Since then, I have always had excellent service. The service department has always been very professional and friendly, and completes the job when promised. Keep up the good work! More

Great Service ! Mr. Shane Stegeman has done a fantastic job servicing my 2010 Honda CRV. He is professional, respectful, and a pleasure to work with. Keep up the Grea Mr. Shane Stegeman has done a fantastic job servicing my 2010 Honda CRV. He is professional, respectful, and a pleasure to work with. Keep up the Great job! More

Another great experience Worked with Ben and received fantastic service. Always enjoy having Ben as a service advisor, Thanks for knowing how to treat your customers right. Worked with Ben and received fantastic service. Always enjoy having Ben as a service advisor, Thanks for knowing how to treat your customers right. Class act operation More

Once again, great service experience. Once again, I had a great service experience at Honda. Tyler did a great job explaining the work that needed to be done and did not pressure me to do Once again, I had a great service experience at Honda. Tyler did a great job explaining the work that needed to be done and did not pressure me to do it all at once. More

Honda continues to offer the best Customer Service! From start to finish, Honda continues to offer the kind of Customer Service that keeps me coming back. Thank you, Satisfied customer in Brooklyn From start to finish, Honda continues to offer the kind of Customer Service that keeps me coming back. Thank you, Satisfied customer in Brooklyn Park More