Luther Brookdale Honda - Service Center

Tough situation - Service team did the right thing Giving a good review is easy when all that was done was an oil change with a free cookie and a car wash. But today was actually a tough situation, an Giving a good review is easy when all that was done was an oil change with a free cookie and a car wash. But today was actually a tough situation, and it was here that Brookdale Honda service showed their true colors. The problem was regarding the failure of the EGR valve (3 year warranty) but, in this specific case, the failure was already known to be caused by an erroneous command from the Powertrain Control Module (5 year powertrain warranty), and I had purchased my Odyssey 4 years ago. So this was far from a clear-cut situation of how to proceed. Bryan and Chad were able to resolve the situation well by mid-day. They even went as far as contacting the American Honda corporate office to explain the situation and work out all the details to everyone's satisfaction. I was very pleased to hear they took this step instead of just making a quick judgment. It is important to me that I am able to trust a service provider *before* signing on the dotted line. And this was truly a situation to either build or erode that trust. After today, I will gladly return to Brookdale Honda for service beyond the basic oil change. More

I was ignored and disrespected!! They don't care about their customers, the first time I had to wait more that six hours and the second time more than hour hour. They completely forgo They don't care about their customers, the first time I had to wait more that six hours and the second time more than hour hour. They completely forgot about you, in fact the second time, the person who took my car in went home and he didn't bother to let the next person to know about me and my car, That was very unprofessional. Plus they come up with different lie/fake reasons to charge you. They lied and tricked me, for something my car didn't need and they charged me. That was ridiculous and extortion! I even talk to the manager and left her some voicemail but she don't respond back at all. That is very unprofessional, sad and disrespectful. I will never go back again!! I was ignored and disrespected!! More

John Fern employee extraordinaire It is nice to be listened to and have repair explained every step of the way with no surprises! A most excellent service person, highly recommended. It is nice to be listened to and have repair explained every step of the way with no surprises! A most excellent service person, highly recommended. More

Seriously awesome. Matt Snaza is the best. Super honest, helpful and as real as they come! He gives such up front, non-biased advice and explains things so that they mak Matt Snaza is the best. Super honest, helpful and as real as they come! He gives such up front, non-biased advice and explains things so that they make sense, never tries to talk around things or just skim over stuff. You can tell he legitimately cares about people's car buying decisions, not just the sale or the process of getting it finalized. He actually cares about the person and helping them get the best options for them specifically. More

Outstanding service First off I personally want to thank Luke Smith for greeting me upon arrival. This is the first time I had ever been to Luther Honda, and I had an ap First off I personally want to thank Luke Smith for greeting me upon arrival. This is the first time I had ever been to Luther Honda, and I had an appointment at 630am, but equally I just couldn't believe as to the extent of the beauty of the dealership.. But above all we only come back for one reason and that is the service we receive and the attention we get. I know personally first hand how I want to be treated and I received just that at Luther Honda. Congrats to all in your perseverance, and I personally want to thank the entire staff for a such a great visit. Kindest regards Mike Shifflett More

Exceptional service John Fern provided super service when I brought my Honda in for tire repair. He explained all my options for repair. It was late in the day but he too John Fern provided super service when I brought my Honda in for tire repair. He explained all my options for repair. It was late in the day but he took the time to explore options and ask other staff for input. Justin did a great job explaining to me the problems he found on the tire. I'm feel well taken care at this dealership. Every person I spoke to is friendly and caring! More

A++++++++++++ customer service I bought my car from Brookdale Luther dealership. No matter what my concern, the service team is always so helpful. Even the service manager Brian was I bought my car from Brookdale Luther dealership. No matter what my concern, the service team is always so helpful. Even the service manager Brian was so prompt on responding to my concerns. They are quick and professional. I live in south minneapolis and their are a few honda dealerships that are closer to me. But I go to Brookdale honda because I know that their customer service quality is consistent. They seem genuinely caring about the safety and concerns that I have. I couldnt ask for better quality service. Thank you! I don't remember the names of the other service team members that helped me but they were all great. Even the front desk ladies were friendly and gave excellent service. They all deserve a raise.! Great customer service is hard to come by these days. More

Excellent service All my cars are serviced with her. Quick and friendly service. She is honest and gives all the details of your vehicle. Will continue to bring my vehi All my cars are serviced with her. Quick and friendly service. She is honest and gives all the details of your vehicle. Will continue to bring my vehicles back to her and recommend her if anyone is interested in a great service rep. More

Exceeded my expectations in every way My second hand 2007 Honda Accord SE was part of the recalls for air bag replacement. They actually pursued me to bring the car to them for the needed My second hand 2007 Honda Accord SE was part of the recalls for air bag replacement. They actually pursued me to bring the car to them for the needed updates. When I arrived with my car, I wasn't treated like a guy with a second hand, 8 year old Honda. I was treated like I'd just purchased their top of the line. They arranged for a loaner vehicle for me, the parts were confirmed in-stock before my arrival and the work was done on time. They even ran the car through the wash for me! Their facility is state of the art and spotless. All of the folks I dealt with were cheerful and courteous. What more can a customer ask? More

Quality and guaranteed satisfaction experienced! Went in for oil change and was recommended tire rotation which I opted to include. From the moment I drove in until leaving I was treated like family Went in for oil change and was recommended tire rotation which I opted to include. From the moment I drove in until leaving I was treated like family and with professionalism and respect. The waiting room is quite comfortable and well stocked with light refreshments for while you wait. I feel confident my vehicle was fully inspected and serviced as promised. I have been to other 'quick stops' but have experienced where the filter wasn't even changed or experienced oil leaks after. I invested in my vehicle and want it to last so if you're in the area Brookdale Honda is the place to go for your car needs! They even provide a complimentary car wash! Thanks for bringing 'quality' back into customer service!! More