Luther Brookdale Honda - Service Center

The service department damaged my vehicle and returned it to me without saying anything. The managers we contacted were completely unprofessional and rude. to me without saying anything. The managers we contacted were completely unprofessional and rude. More

Dealership is great. Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Ba Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Bad leaders create bad employees. NEVER bring your car there for any type of repair!! More

I had a appointment o Monday 8/12/2024 at 10:00 A. M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND THEY HAD NO LOANER CAR SO I COULD DRIVE HOME AND BRING THE CAR BACK !!!!!!!!! I HAVE NEVER HAD SUCK A HORRABLE EXPERIENCE IN MY LIFE!!!!! More

Chad Rawson and Scott Kasprzak are great to work with! I achieved my desired end result through a smooth process. I achieved my desired end result through a smooth process. More

I have typically had great experiences at this Honda location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts orde location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts ordered especially with new cars. However I received messages that my car was ready. I show up to honda and was told it wasn’t actually. While my service advisor was out Ben offered to keep us informed of what was happening. We had to beg for alternate transportation. When it was finally given and we got our car back we were charged $135 from the rental car company because the rental “was overdue”. Honda told us they would return it and they were the ones handling the rental. Ben offered his direct line if we needed anything but when we called he didn’t answer. He also made no eye contact with us when we picked up the car. I know we aren’t the only customer and this location is busy but this was our only car that we just purchased and we felt written off on multiple occasions. I hope others don’t have this experience as well. More

Worst Service department when dealing with customers. They say they'll call and never do. They say they'll call and never do. More

Pao was wonderful to work with! This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed s This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed services! More

Set up an appointment online to get my car looked, and when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look a when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look at it, never did the site ask me or tell me it needed to be clean, so wasted my time and gas driving there More

Friendly staff and excellent service ! Looking forward for the next appointment. Have a wonderful day ! Looking forward for the next appointment. Have a wonderful day ! More

Have an appointment for an oil changed. Waited over two hours for the oil changed to be completed. Was promise an hour but took way too long. Waited over two hours for the oil changed to be completed. Was promise an hour but took way too long. More