Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

2019 Jeep - hole in coolant resevoir With just over 2,000 miles on my Jeep, I got to work one morning and smelled and heard the antifreeze spewing all over the inside of the engine compar With just over 2,000 miles on my Jeep, I got to work one morning and smelled and heard the antifreeze spewing all over the inside of the engine compartment. Opened the hood and antifreeze was everywhere, literally it was dripping from the hood of the Jeep onto my head when I peeked inside to see if I could see anything. The problem - they didn't wash the engine compartment and now driving it makes me sick with the smell of antifreeze burning while I'm driving. I called the day after I picked up asking if they do engine washes and they immediately said yes, then I told them WHY I was calling (for them to clean my engine for free, the issue was a manufacturer defect). The person answering said they'd have my service advisor call me. It's been 4 days and I haven't heard from them. Don't get me started on the options problem I have with the dealership themselves. I was told it had XM Guardian, which is huge, it doesn't have it and the dealership is willing to do nothing to satisfy this mistake. Needless to say, this is our last purchase from this dealership, possibly our last Jeep. More

Very easy Quick service. Good explanation of what was done. service person checked truck history and found an open service bulletin and took care of it. comfort Quick service. Good explanation of what was done. service person checked truck history and found an open service bulletin and took care of it. comfortable lounge for when i need to wait for my truck. More

Always had a good experience with Luther Brookdale Luther Brookdale is a great great dealership good employees I will always be by my car's here and I always always recommend people to purchase cars he Luther Brookdale is a great great dealership good employees I will always be by my car's here and I always always recommend people to purchase cars here More

Oil change and scheduled service. Excellent, timely service. All my questions were answered, and vehicle in cleaner and better condition than when I dropped it off. All service at t Excellent, timely service. All my questions were answered, and vehicle in cleaner and better condition than when I dropped it off. All service at this dealership has been a pleasurable experience. More

Great experience every time This visit was for service, but I have bought 6 cars from this dealership, and they always help me get a great deal. I try to do maintenance here as This visit was for service, but I have bought 6 cars from this dealership, and they always help me get a great deal. I try to do maintenance here as I am able. Experience is great! More

Fiendly helpful attendants Overall good experience not a five star. My other car is a Lexus and their service experience is from a high-end or way diff perspective. In any cas Overall good experience not a five star. My other car is a Lexus and their service experience is from a high-end or way diff perspective. In any case Luther was friendly, they offered rides if the service would be extensive, they had a clean small lounge and free popcorn. The visit seemed a bit disorganized and the resulting service seemed to take longer than necessary. It took 1:45min for oil change and tire rotation and service checks (told it would take about an hour). I had to ask for updates twice, there was no communication of the service results when it was complete, I was not given the list of checks and services they made as stated on the invoice I received, the garage was full of cars so had to wait to get out after service. Nit picky things, but that is my experience and seen from the comparison of a high-end service center. More

Fast friendly service The service area is always super clean and all of the employees are very helpful. The price of the service work actually came in less then what was q The service area is always super clean and all of the employees are very helpful. The price of the service work actually came in less then what was quoted. More

great service The appointment was easy to schedule, the work was done within the estimated time, the people I dealt with were personable and the remodeled waiting The appointment was easy to schedule, the work was done within the estimated time, the people I dealt with were personable and the remodeled waiting area was great with work tables and charging stations More

Fastest oil change ever I called Luther Brookdale's service department Monday morning to schedule an oil change and was pleased to discover that it could be done within a I called Luther Brookdale's service department Monday morning to schedule an oil change and was pleased to discover that it could be done within a couple of hours that same day. Every person that I encountered was courteous and professional. Although there are 2 Dodge dealerships within 14 miles of my home, I drive 68 miles just for Luther's red carpet service. I only had to wait 40 minutes for the oil change to be completed. More

Timing The length of time was long. Scheduled an appointment for service, 1 recall added. Questions on my truck after it being returned. Issues not explained The length of time was long. Scheduled an appointment for service, 1 recall added. Questions on my truck after it being returned. Issues not explained. More