Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Luther always treats me right! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! More

It’s was fast and satisfying Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received More

2013 Jeep Patriot My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end of the vehicle. We have brought the vehicle asking about the noise before but have been told nothing was found. This noise has been going on for many months. On November 3 was told it is the sway bar. We have bumper to bumper warranty. They said they would check the warranty and get back to my daughter within a few days. When she didn’t hear back by the middle of the week she called and left a message for the advisor. When he didn’t call her back by the end of the week she called service and explained what had transpired and an appointment was set up for her and she was told they would check with the warranty person. She said she has a copy of the extended warranty and sway bars and everything relating to sway bars are covered under the warranty. She was told they would still have to check. It is Wednesday and no one has gotten back to her. It’s been 1 1/2 weeks since she first brought in the car and was told it is the sway bar. Her appointment is for tomorrow evening. She is bringing it in with the copy of her warranty. i understand the service department is busy, but we have 4 cars serviced through Luther, three of the four vehicles were purchased at Luther. The advisor never have trouble verifying something is covered under the warranty, all of a sudden it’s a big deal to verify coverage even though when they bring up the vehicle they see it has the warranty. This lack of communication on the part of the advisor causes nothing but a lot of unnecessary time and stress. My daughter may be young but she isn’t a push over she is a licensed attorney. More

Great! Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quic Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quickly informed me if the added services I needed and my options. More

Service Called and set up an appointment to drop my truck off the night before the service. Was told should only take a couple of hours and will get a call w Called and set up an appointment to drop my truck off the night before the service. Was told should only take a couple of hours and will get a call when ready. Did not get a call, called mutilple times and left voicemail. Finally received a call when they were closing. Was told can pick up on Saturday in the am. Went in on Saturday to the service desk received my paperwork and was told someone will bring my truck to me. Sat there for 15 minutes with no truck finally asked if I can go and get my truck myself and they said fine. This place is obviously understaffed, whoever I call it goes to voicemail and when your there your always waiting. More

Quick and convenient Simple process and great service. First time I brought my vehicle in for service and it only took about 5 minutes to get in their system. Easy people Simple process and great service. First time I brought my vehicle in for service and it only took about 5 minutes to get in their system. Easy people to work with. Always have good experiences with Luther. More

service oil change and vehicle open recall were completed in a timely fashion. vehicle was washed upon request. will consider coming back for future service oil change and vehicle open recall were completed in a timely fashion. vehicle was washed upon request. will consider coming back for future service needs. More

Everytime I go there they do a fantastic job. I am always treated respectfully and my concerns are addressed and answered in a professional manner. My time was within the limits they set and the p I am always treated respectfully and my concerns are addressed and answered in a professional manner. My time was within the limits they set and the price was what the quoted me--that is always a win win. They changed my batteries in my fobs and washed my car too. Thanks Michael for your hard and dedicated work!! Colleen Kuechle More

They fixed the problem I had an indicator of a problem on my message center, got an appointment on the same day, they found the problem and fixed it. I had an indicator of a problem on my message center, got an appointment on the same day, they found the problem and fixed it. More

Part for New Truck not Ordered I initially had given Luther Brookdale a negative review because of some issues we had with service after purchasing our vehicle. When Brian Stevens h I initially had given Luther Brookdale a negative review because of some issues we had with service after purchasing our vehicle. When Brian Stevens heard of the issues we were having, he personally reached out to us, even providing us his personal cell number. He went over and beyond in getting the part that we needed. Thanks for everything Brian More