Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

I brought my van in for 2 recalls and an oil change, I called about 1 month ago and was told that they did not have the parts. I was informed about a week ago that the parts were in and I could schedule a called about 1 month ago and was told that they did not have the parts. I was informed about a week ago that the parts were in and I could schedule an appointment. Thne oil change and radiator cap were processed but they did not have the hose for the air conditioner. So now I will have to schedule another trip to get this completed. Very poor planning on your part. More

Everytime that I bring my car in for work - the service crew is so great! They are helpful, explain things and have great customer service! The service department is extrememly personable and always gr crew is so great! They are helpful, explain things and have great customer service! The service department is extrememly personable and always greet me by name. Thank you to Blake and the rest of the service department! More

I love my new Ram, BUT The follow up service stinks. I I love my new Ram, BUT The follow up service stinks. I had been told during my review of the dealership there was a recall on my dodge, and I made a I love my new Ram, BUT The follow up service stinks. I had been told during my review of the dealership there was a recall on my dodge, and I made an appointment to have the K15 recall performed. I actually showed up on time, burned a little PTO, and proceeded to the waiting room, where I relaxed for around 10-15 minutes, when the service guy came back to me and reported they did not have the parts to do my truck that day. (this was 4 days after I made the appointment) They offered me a "favor" which is an air filter or oil filter, or whatever. You think an hour of my Precious PTO and gas spent going there is worth an oil filter??? What the heck kind of service department does not plan for parts when they make these appontments??? Strange thing was, the actual technician was asked while I was at the service desk, do you have the parts? HE SAID YES!!! I bought the vehicle, and the sales guy was pretty good, until I asked when my truck was going to be detailed for delivery, as there was some prep work to be done before this, including undercoating, and tonneu cover installation. Well, he said after my 3rd time there to get stuff done, they did it last time I was in. LOL I am still waiting........ Good luck to you. More

I have been coming to this dealer for 2 years now and every experience has been great!!!!!! I have now purchased two vehicles from this dealer and from the first sale all the way through every service c every experience has been great!!!!!! I have now purchased two vehicles from this dealer and from the first sale all the way through every service call, the experience has been great. I just wish I could buy more cars!!!!!!!!!!!!!!!!!!!!!!!!!1 More

I needed some warrenty work done, but because it was late in the day and the work could not be completed that day, Brad arranged a free rental van as a replacement for my van which was being serviced. I ver in the day and the work could not be completed that day, Brad arranged a free rental van as a replacement for my van which was being serviced. I very much appreciate the special help Brad and this dealer to provide the needed service. More

Sales was great, Service Department could use a course on Customer service Skills. Your Service Department never Called me back when they said they would or kept me in the loop with what was going on wit on Customer service Skills. Your Service Department never Called me back when they said they would or kept me in the loop with what was going on with my Car. I have Driven it 2 days since I bought it and just got it back from the Service department and got 30 miles and the Service Engine Light came on Again. I am Not a Happy Guy at the Moment. When you Bring your car in with a Full tank of Gas and you leave with it on Empty Thats Not Acceptable. When does a Car get driven 156 miles in the Service Department. Tim Olson More

Service dept. employees are very understaffed. I tried to make an appointment over the phone and after waiting 5 min's i decided to leave a message, no one returned my call after 6 hrs? I brought my truc to make an appointment over the phone and after waiting 5 min's i decided to leave a message, no one returned my call after 6 hrs? I brought my truck in for it's first oil change and no one had time to talk to me except the cashier. I was informed later my front tires are damaged from not getting them rotated. No one told me i needed this service done, but there computer says i was talked to about this. Now i have a new truck with tires that are no good. Service mgr. said lets wait and see what happens??? This is a $40,000 truck, i feel i deserved much better care from an alledged 5 star dealer. Todd Johnson More

Brookdale Chrysler has been the dependable, no worry option for service on my car. They were originally my choice based on location, but I would forgo other options to return in the future. Their web si option for service on my car. They were originally my choice based on location, but I would forgo other options to return in the future. Their web site makes it easy to find an appointment and the service I need. Luther Brookdale Chrysler's approach has been straight forward and everyone has been helpful and friendly. More

I thought that telling the customer the price of the service/part at the time of repair doesn't give the customer a chance to price compare. You feel helpless and feel the pressure to say yes to whateve service/part at the time of repair doesn't give the customer a chance to price compare. You feel helpless and feel the pressure to say yes to whatever they say the price is. The price for parts and labor is high compared to other service/repair shops. More

Got a load of surprises when it came time to sign the paperwork for the vehicle....very disconcerting. Have had issues with my steering since purchase and I'm told that it is normal. I do not believe t paperwork for the vehicle....very disconcerting. Have had issues with my steering since purchase and I'm told that it is normal. I do not believe this is normal and will be pursing alternative investigation. Also, had an oil change and they did not reset so it still says I need an oil change or perhaps I did not get what I paid for???? Additionally, although I have not had time to pursue. The vehicle does not start properly and the AC does not come on when you push the button. Not so very pleased. More