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Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Brooklyn Park, MN

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425 Reviews

425 Reviews of Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

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November 01, 2010

We were happy with the service that was done, and they explained a problem the vehicle was having, that would need to be looked at in the near future. They didn't push unnecessary service on us, but told More

by Shelly&Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad M - mechanic, Billy - service writer
October 28, 2010

I brought my van in for 2 recalls and an oil change, I called about 1 month ago and was told that they did not have the parts. I was informed about a week ago that the parts were in and I could schedule a More

by johnbachand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
October 18, 2010

Everytime that I bring my car in for work - the service crew is so great! They are helpful, explain things and have great customer service! The service department is extrememly personable and always gr More

by megansoulak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
September 27, 2010

I love my new Ram, BUT The follow up service stinks. I I love my new Ram, BUT The follow up service stinks. I had been told during my review of the dealership there was a recall on my dodge, and I made a More

by Rambo owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service department
September 16, 2010

I have been coming to this dealer for 2 years now and every experience has been great!!!!!! I have now purchased two vehicles from this dealer and from the first sale all the way through every service c More

by wyost12237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
August 28, 2010

I needed some warrenty work done, but because it was late in the day and the work could not be completed that day, Brad arranged a free rental van as a replacement for my van which was being serviced. I ver More

by dhthune1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Knudson
August 25, 2010

Sales was great, Service Department could use a course on Customer service Skills. Your Service Department never Called me back when they said they would or kept me in the loop with what was going on wit More

by TimO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad, Mike, Chris
August 23, 2010

Service dept. employees are very understaffed. I tried to make an appointment over the phone and after waiting 5 min's i decided to leave a message, no one returned my call after 6 hrs? I brought my truc More

by UptownTodd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Cox & Bill Love
August 21, 2010

Brookdale Chrysler has been the dependable, no worry option for service on my car. They were originally my choice based on location, but I would forgo other options to return in the future. Their web si More

by tmbush99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Knutson
August 20, 2010

I thought that telling the customer the price of the service/part at the time of repair doesn't give the customer a chance to price compare. You feel helpless and feel the pressure to say yes to whateve More

by fitzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
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