Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Slow, incomplete, and uncommunicative I took my car in for an oil change and two problems. They kept the car for a day-and-a -half without contacting me or responding to texts (to their su I took my car in for an oil change and two problems. They kept the car for a day-and-a -half without contacting me or responding to texts (to their supplied number and a specific service rep). I then needed it back, so they did not complete the second problem, for which they had to contact Chrysler for help. They gave me no information then or later on whether Chrysler provided any solutions. More

I just had an oil change this time. The service department is always so efficient and friendly. It is usually pretty easy to get an appointment when you want it. I always am pleased wi The service department is always so efficient and friendly. It is usually pretty easy to get an appointment when you want it. I always am pleased with their work! More

Very professional and very quick services. Michael explain the service . I would recommend this service center to friends and family. Thank you to Michael Flaifel. and very quick services. Michael explain the service . I would recommend this service center to friends and family. Thank you to Michael Flaifel. More

Oil leak after oil change I had my car in for an oil change and ended up with a significant oil leak. Had to take it back to get the problem corrected. The drain plug hadn't b I had my car in for an oil change and ended up with a significant oil leak. Had to take it back to get the problem corrected. The drain plug hadn't been tightened. Seems like such a basic thing to overlook. Not impressed! Update: I was contacted by the service manager, very concerned about my bad experience, and wanting to make it right. He offered me two free oil changes, which I accepted. To be honest, I have been to this dealer many times and my previous experience has been good. So, I have updated the overall rating from 2 stars to 4 stars. More

Oil Change I've had several services performed at this dealership. The service department is clean and the service managers and the cashier are always courteous I've had several services performed at this dealership. The service department is clean and the service managers and the cashier are always courteous. My vehicle is always ready faster than quoted as well. More

Service Followup SEnding an email with service coupons for work just preformed does not do me any good maybe should given the coupon on service just performed. SEnding an email with service coupons for work just preformed does not do me any good maybe should given the coupon on service just performed. More

Great service They were professional to work with. Quality service and great customer service. Nice, friendly, courteous. I have nothing bad to say about my experie They were professional to work with. Quality service and great customer service. Nice, friendly, courteous. I have nothing bad to say about my experience at this dealership. More

very good thanks to Brian I had Brian check me in and the service was great, I will be coming back. thanks to Brian( the man in the wheel chair) I had Brian check me in and the service was great, I will be coming back. thanks to Brian( the man in the wheel chair) More

Very knowledgeable The service advisor determined the problem quickly, and my vehicle was fixed the same day. I was very pleased with the service and would definitely re The service advisor determined the problem quickly, and my vehicle was fixed the same day. I was very pleased with the service and would definitely return. More