Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

I called the dealership to have my Jeep towed from my house and then have the starter fixed. Everyone from the people on the phone, to the tow truck company the dealership used, and the service I got on house and then have the starter fixed. Everyone from the people on the phone, to the tow truck company the dealership used, and the service I got once I arrived was excellent. Actually above average from my past experiences with other dealerships. There was only a 1-day turnaround and my Jeep was done by the end of the day the day after I called. I received a rental (for a fee) while it was getting fixed. The whole process was so smooth I barely felt an inconvenience of my car being broken. I highly recommended this dealership for any service you may have! More

Steve was extremely helpful! He was very professional and kept me informed daily on the status of my vehicle. Steve fixed my jeep in a timely manner and I couldn't be happier! kept me informed daily on the status of my vehicle. Steve fixed my jeep in a timely manner and I couldn't be happier! More

The service I received on my vehicle was not only well performed, but, was completed so quickly that I didn't even have time to finish reading the newspaper. performed, but, was completed so quickly that I didn't even have time to finish reading the newspaper. More

The service department is inadequate. I have brought my vehicle in several times for steering issues and they never find anything. Their answer is to put air in the tires and balance them. Recently, ther vehicle in several times for steering issues and they never find anything. Their answer is to put air in the tires and balance them. Recently, there was a clank and some terrible screeching noise up front so I had it towed in to them on Saturday afternoon. They were closed until Tuesday because of the Memorial Holiday. I had an appointment Tuesday morning at 10:45. Tuesday afternoon I was told there were two cars ahead of me and they haven't looked at it yet. I tried to get a hold of my service advisor 7 times over the two days and left as many messages. I got so much run around, i'm not even sure that they even looked at it. The end result was they found nothing. The only person worth while in there is Steve Mackey - he's great! My rental was a pig stye inside. It had garbage under the seats and was in need of a vacuuming something terrible! I bought my Pontiac at this dealerhship and they sold me an extended warranty that, according to their answers to my questions, would be perfect for me since I have no one to help me if there is a breakdown. The warranty turns out to be selective in where I can take it and not all Chrysler dealers will accept it. Garbage! I ended up paying for the tow and the rental because they found nothing. $250 just handed over to them after two frustrating days of trying to get answers and 5 days in a disgusting rental. I'm highly disappointed in this dealer. I have no trust in them and won't be returning or recommending. More

Seamless service process. Very efficient and courteous. Would recommend Brookdale to any Jeep owner. Have used this dealer for all of my service since purchasing the car from them. Would recommend Brookdale to any Jeep owner. Have used this dealer for all of my service since purchasing the car from them. More

Always a wonderful guy to work with. Knows my guy and I by name which I really like. He has always been a JOY to work with and I'm guessing he would say the same for us. Thank you Sam for making Luther by name which I really like. He has always been a JOY to work with and I'm guessing he would say the same for us. Thank you Sam for making Luther a go to dealer!!! More

ive been coming to brookdale dodge for years i have a 2012 dodge journey and have been impressed with the courtesy,kindness,thoroughness in which i have been treated today was no exception.steve in servi 2012 dodge journey and have been impressed with the courtesy,kindness,thoroughness in which i have been treated today was no exception.steve in service was the best all the way he's great 5 stars in my book. More

Have been going to Luther Brookdale for a number of years for service on our vehicles, having purchased our last four from them. The service is always excellent. Vehicle problems are identified and solved, for service on our vehicles, having purchased our last four from them. The service is always excellent. Vehicle problems are identified and solved, scheduling is easy, and routine maintenance is completed quickly and efficiently. I am always satisfied with the quality and service I receive! More

I just got my oil changed but I bought my car from Will. He is outstanding to work with, I never felt pressure, he was up front and honest. I can't say enough about him, he's fantastic. In fact my dad even He is outstanding to work with, I never felt pressure, he was up front and honest. I can't say enough about him, he's fantastic. In fact my dad even bought a brand new car through Will. Awesome service! More

Getting our Dodge Journey serviced is a treat the people in service are great. the new fast lane is great. Chris Brown is a great sales person. I believe Scott Spaeth is top notch General Mana people in service are great. the new fast lane is great. Chris Brown is a great sales person. I believe Scott Spaeth is top notch General Manager. I have to add again the service dept. gets a very high mark for courtesy the whole dealership is that way.!!.The mechanics really know what the heck they are doing !! More