Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

although I do not remember individuals' names and I apologize for that as each one was great to work with, I would like to commend all of them. they were courteous, polite, quick to engage me when I c apologize for that as each one was great to work with, I would like to commend all of them. they were courteous, polite, quick to engage me when I came into the service center, so friendly and nice! and none of the " poor little not so bright lady........." attitude I have encountered from other dealerships from the men who worked there. I was very pleasantly surprised by all of the treatment above and really appreciated it and my visit was excellent! Your team members are engaged and understand that every interaction flavors the client experience. Once again, they were all great! Plus you washed my car............thank you, thank you! More

Nav gone bad The shop is always friendly, however I don't appreciate being changed $130's to tell me my navigation system on my jeep needs to be replaced when I al The shop is always friendly, however I don't appreciate being changed $130's to tell me my navigation system on my jeep needs to be replaced when I already new it needed to be replaced. It could have been $60 - $130 the guy said...of course it was the later. I just wanted them to look at it, to see if they could fix it, and apparently that took them an hour to tell me they couldn't fix it and that it needed to be replaced. That makes no sense to me. I've been servicing my car there for 6 years, and it would be nice to have a shop recognize customer loyalty and give a guy a break. I'm tired of being jerked around. Oh and not to mention I asked for an appraisal and new I would be low balled but their appraisal was rediculous....KBB says dealer trade in on my Jeep is $10,500 in Fair to good condition....and shocker, they came back with $8500. I'm tired of car dealerships, completing screwing people over. Thank God for Craigslist I won't be back. More

I came in today for an oil change with no appointment. Scott made me feel very welcomed. His customer service was excellent. Very pleasant. He recommended a tire rotation and explained why and when is goo Scott made me feel very welcomed. His customer service was excellent. Very pleasant. He recommended a tire rotation and explained why and when is good to receive the next rotation. Also offered a coupon for $19.99 for Tire Rotation and offered a car wash. Scott made sure I knew where everything was located and told me there was fresh coffee and popcorn in the waiting area. When the services where finished he assured there was nothing else that needed to be done with my vehicle, walked me to the service desk and explained the charges. When I made it to the car there were two unoccupied vehicles in front of me. Scott opened the door so I could reverse out. Overall the experience today was wonderful!!!! I will definitely be back whenever I need any service done on my vehicle. Thanks Scott, and Thank you Luther Brookdale Chrystler, Jeep and Dodge! More

Service was great. Was going to take 1 1/2 hrs, but only took about 45 min. Bulb replacement was a little high, but labor was inexpensive. All in all a great Dealer. took about 45 min. Bulb replacement was a little high, but labor was inexpensive. All in all a great Dealer. More

individuals in service department are always friendly; communicate well; and keep me advised on status of needed maintenance and repairs. Highly recommend them, and use them often. communicate well; and keep me advised on status of needed maintenance and repairs. Highly recommend them, and use them often. More

My son blew the water pump out of his 2010 dodge nitro. We got it to the service department and were given a car to use while his vehicle was being fixed. They were very friendly and concerned about the pr We got it to the service department and were given a car to use while his vehicle was being fixed. They were very friendly and concerned about the problem and gave us a next day time frame as to have it ready . They also looked the entire vehicle over and found he needed some brake work done as well. The next afternoon as promised the vehicle was ready to go . Just today i brought the vehicle in again to have a second key made up which hadn't come with the vehicle fro m where he bought it at Freeway dodge. Again the service people were all over it. It didn't take too long and they adjusted the tire pressure and gave it a wash. I have a 2008 nitro that i bought here and intend to bring it here for all my services needed ..They do excellent work and in an decent time frame... Lee Silbernagle ,,,,Brooklyn Park , Mn. More

had a rear turn signal light go out ... police pulled into a shopping center behind me to tell me that I had a problem ... went to the dealership , pulled into the "fast lane' and in about 25 minutes I into a shopping center behind me to tell me that I had a problem ... went to the dealership , pulled into the "fast lane' and in about 25 minutes I was out of there with a fixed tailight and peace of mind. Thank you !! More

Great experience buying car and having it serviced here. Benji made the process easy and Staff is friendly and efficient. I would recommend the dealership. Benji made the process easy and Staff is friendly and efficient. I would recommend the dealership. More

Steve diagnosed the problem with my lift gate latch on my 2014 Jeep GC Overland quickly. Part was ordered and installed without delay or inconvenience. Best Jeep service I have found in the metro area. 2014 Jeep GC Overland quickly. Part was ordered and installed without delay or inconvenience. Best Jeep service I have found in the metro area. More

Came in without an appointment. They got to my car and repaired the tailgate latch in 2 hours. I am very pleased with the professional customer service I received. repaired the tailgate latch in 2 hours. I am very pleased with the professional customer service I received. More