Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Obsolete part on Jeep Repair My 2005 Jeep needed a repair with a part that no longer existed. My service Advisor, Jason, coordinated a fix with Chrysler and worked with the warra My 2005 Jeep needed a repair with a part that no longer existed. My service Advisor, Jason, coordinated a fix with Chrysler and worked with the warranty company to get the repair covered. Jason was diligent and hard working and cared about the repair of my older vehicle. Thanks Jason! More

Service I really appreciate the whole service dept team. They helped me get a new transmission in my journey after three major repairs in less than 2 years. I I really appreciate the whole service dept team. They helped me get a new transmission in my journey after three major repairs in less than 2 years. I really want to thank the tech Gary for taking pride in his work and not giving it back to me with it not being perfect. Also Jason and Scott were awesome in keeping me informed and up to date in my repairs. Thank you very much for taking care of me like a person and not a number like other dealers do. I also will keep bringing my journey here for repairs eve. Though I bought it from Luther Kia Nissan in inver grove hights. I don't feel the customer care there as I do here. This dealt really takes it's customers to heart all the way from management down to the technicians. Please recognize Gary, Jason, and Scott as I was so against ever buying a dodge again after my family has owned one or another for over 35 years and counting, and also after talking to dodge directly and getting nowhere I was determined never to buy another dodge. Since these guys actually made things right I would definately consider buying from this dealer again. Thanks again!!! Feel free to call me with questions about this review if you like. More

Oil Change Tire Rotation Robert Tollefson was very helpful in keeping inform and getting me out as fast as possible.It was very good service. Robert Tollefson was very helpful in keeping inform and getting me out as fast as possible.It was very good service. More

MY REVIEW MY EXPERIENCE AT THE DEALERSHIP HAS BEEN A GOOD ONE. I HAVE BEEN TAKING MY VEHICLE THERE SINCE THE BEGINNING AND HAVE WORKED WITH STEVE MOST OF THE T MY EXPERIENCE AT THE DEALERSHIP HAS BEEN A GOOD ONE. I HAVE BEEN TAKING MY VEHICLE THERE SINCE THE BEGINNING AND HAVE WORKED WITH STEVE MOST OF THE TIME. HE HAS ALWAYS BEEN FRIENDLY AND HELPFUL. I RECOMMEND THIS DEALERSHIP. More

Compliment to Service Department My Advisor, Phil went over completely what my options were on what I came in for and then went over the results of what the technician found and what My Advisor, Phil went over completely what my options were on what I came in for and then went over the results of what the technician found and what he advised me needed to be done immediately which was nothing. I really appreciated him not trying to railroad me into doing something before I had a chance to think about it and check out the accuracy of his report which is how I have had other service departments handle the same situation. More

Great Service . I really like the inspection report and the free car wash was a nice touch as well. The waiting lounge was nice with TV, comfy chairs, and free wi . I really like the inspection report and the free car wash was a nice touch as well. The waiting lounge was nice with TV, comfy chairs, and free wifi so I could work while waiting. Everyone was very friendly and everything explained in detail. I would highly recommend the service dept. More

Great service Bought my first new vehicle from Luther. The service department has always been quick, friendly, and fair on price. Trust is a big issue in car servic Bought my first new vehicle from Luther. The service department has always been quick, friendly, and fair on price. Trust is a big issue in car service and I trust them completely. I have also never had any issues getting in and my appointment is always honored asap. Great area to wait, as well. I always bring my laptop and get plenty done while sucking down coffee and using free wi-fi. More

Seat repair for my 2013 Chrylser Town and Country Limited I had one of my Stow and Go seat latches fail on my 2013 Town and Country Limited in such a way as to prevent the seat from being used for seating. I I had one of my Stow and Go seat latches fail on my 2013 Town and Country Limited in such a way as to prevent the seat from being used for seating. I brought it in to Luther Brookdale Chrysler to have it looked at to determine what needed to be done to repair it. On the first visit it took them about 20 minutes to determine that I needed an entire new base unit and so they ordered the part and told me that they would call me when it came in. They were also able to fix the seat on that first visit so that it would work for me until the new part came in. In less than a week the part arrived and they worked with me to schedule an appointment to have it installed. Since I needed a new windshield as well, due to some rock chips that I had received in the past, they contacted Luther Auto Glass to set up an installation of a new windshield while the car was in the shop for the seat repair. Since they were going to keep the car over night, I was given a new, 2014 loaner car to drive. The next day I was able to pick up my car with the new seat base installed and a new windshield, just as promised. Steve Mackey, my repair advisor had done an excellent job of orchestrating the entire process of diagnosis, parts ordering, and interim and final repairs, with absolutely no problems or concerns on my part. The entire experience, like every other that I have had with Luther Brookdale Chrysler Jeep Dodge, was totally excellent, and I would recommend them for any auto repair that may be needed, especially if you use Steve Mackey as your advisor. More

Best Service Manager I Have Ever Encountered At A Dealership I brought my Chrysler T&C mini into the Brooklyn Park Dealership. The service manager (Scott Fortune) was extremely professional and went above and be I brought my Chrysler T&C mini into the Brooklyn Park Dealership. The service manager (Scott Fortune) was extremely professional and went above and beyond what I expected when dealing with a repair on my vehicle. I will definitely go back to get future maintenance and work done on my vehicle. Have a high caliber service mangare goes a LONG way in my opinion. Thanks for the great experience when dealing with a not-so-fun car issue. More

Beware of double charges for diagnosis. I checked an inoperable 2011 Dodge Ram 2500 with 66k miles to find out why it doesn't start, and agreed on one-time fee of $130 for diagnosis, they t I checked an inoperable 2011 Dodge Ram 2500 with 66k miles to find out why it doesn't start, and agreed on one-time fee of $130 for diagnosis, they told me to change a filter in-between and then pay another $130 for an additional diagnosis for a vehicle that is still under warranty. When I questioned their business practice, the service manager threatened, and I quote "I'm gonna push your vehicle out to the middle of the street right now, so it could get towed". I told him to calm down and let me talk to the General Manager, which he refused to do. Only next day, I got ahold of the GM and he told me the solution would be for me to come and pickup the vehicle. Besides all of that, they failed to notify me of two safety recalls that I found out about from Dodge Corporation when I called to put in a complaint. Save your money and time. Do not go there. More