Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Scheduled repair appointment I scheduled an appointment to have my new van worked on; the passenger side heat would not adjust (a warranty repair), an oil change and an additional I scheduled an appointment to have my new van worked on; the passenger side heat would not adjust (a warranty repair), an oil change and an additional key fob synced. I had to wait about 8 mins. to be recognized and spoken to for my appointment. I had to wait almost 2 hours for a service appointment I was told would take less than 1 hour. I have to come back because they didn't have the part to repair the heat problem even though I was very specific about the problem when I scheduled the appointment. Washing my van did little to make me feel better about the time invested in a non-repair appointment. More

5 star service My vehicle died as I was driving, all the lights on the panel lit up then nothing. I called a towing company it took 4 hours for me to get to the dea My vehicle died as I was driving, all the lights on the panel lit up then nothing. I called a towing company it took 4 hours for me to get to the dealership. When I arrived Barbara assisted me with a car rental that was so seamless it was done in less than 15 minutes. I forgot items in my car and Bryan Herr helped me after hours to gain access. The work ans assessment took a week and I was accommodated because of the time. Pleasant staff and consistent with resolving car issues. Best Dealership in town! More

Service Dept I took my truck in for an oil change and a new power steering hose. Of all the service depts i have ever been to, this one had the one huge thing goin I took my truck in for an oil change and a new power steering hose. Of all the service depts i have ever been to, this one had the one huge thing going for it...and that is Steve Mackey !!! He kept me informed of what was going on constantly. He is beyond a quality employee. I will take my truck there as long as Steve is there. !!!! More

Recent Oil Change I had my oil changed on my Chrysler Town and Country and they did a quick job of it and washed my car as well. I have purchased several Town and Coun I had my oil changed on my Chrysler Town and Country and they did a quick job of it and washed my car as well. I have purchased several Town and Country vans from them and they have been more than fair on all the deals and the service the did on all of them has been excellent. I would recommend Luther Brookdale Chrysler, Jeep, Dodge for both your car purchases and service. More

High Customer service marks in the Service Dept. Had my car towed in and had excellent help from everyone involved. From the minute I dropped it off through pick up of the repaired car. Execellen Had my car towed in and had excellent help from everyone involved. From the minute I dropped it off through pick up of the repaired car. Execellent job. More

Willing to help, and fix the problem. I was at Brookdale Dodge today to have my 3rd brake light replaced. I was in there two months ago for the same thing, so I was a little upset to have I was at Brookdale Dodge today to have my 3rd brake light replaced. I was in there two months ago for the same thing, so I was a little upset to have to go back. That being said, when I called in I talked to the service manager that was very willing to help and get the problem taKen care of. Sure enough, I went up there after work, John in service was able to get me in right away, and I was out the door in a matter of 20 minutes with a new light assembly. Great job! More

Reliable and Trustworthy The entire staff has been very supportive and trustworthy every time i come in for an oil change. They check the whole vehicle over for issues each ti The entire staff has been very supportive and trustworthy every time i come in for an oil change. They check the whole vehicle over for issues each time and let me know Friday a brake light was out and werent pushy with doing the repair. They go as far as even putting a missing screw in my license plate as a courtesy, so you just feel good walking out of there as they take the time to look everything over and coach you on whatever questions you have. Thank you and see you Brookdale and see you soon. More

Great Customer Service My service advisor, Jon, took care of my service repairs from beginning to end with wonderful follow-thru (called me with updates, diagnoses, pricing) My service advisor, Jon, took care of my service repairs from beginning to end with wonderful follow-thru (called me with updates, diagnoses, pricing), enthusiasm, and proficiency. My 21yr old Jeep Grand Cherokee had a couple of issues needing investigation/repair. One item needed further repair and a return trip which Jon also handled and made sure my initial repair & subsequent repair were paired for service pricing. They also provided transport service to/from my home for both repair services. The free car wash was a nice touch too. I LOVE my Jeep! More

service repairs I have a 2013 journey I love had issues with the service advisor and day cashier on my last visit was very frustrated, however my visit on the 9th th I have a 2013 journey I love had issues with the service advisor and day cashier on my last visit was very frustrated, however my visit on the 9th the asst service manager Jason and my service advisor Steve made sure I was happy when I picked up my SUV More