Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Chrysler 300 I want to thank the team at Luther Brookdale Chrysler. Nicole in service, Mike the service manager,and all the techs whom worked with me on the vehicl I want to thank the team at Luther Brookdale Chrysler. Nicole in service, Mike the service manager,and all the techs whom worked with me on the vehicle, Heath Zimmerman, Scott Hanson and Scott the GM. My brand new Chrysler 300 didn't want to work after a week of having it. It went in the shop on Nov. 21st and has been there till today, something electrical. They have worked with me even though I haven't been the happiest person to deal with. The had given some options and they were to my satisfactory. I just wanted to say I have enjoyed being in the Luther family, I bought 2 other cars from them in 06 and again now in 15, and thank you to the team that has been working with me. More

Excellent and quick service completing a recall. I was pressed for time so stopped in before my scheduled appointment. Steve MacKey saw me and immediately started the process and said he would do my I was pressed for time so stopped in before my scheduled appointment. Steve MacKey saw me and immediately started the process and said he would do my recall alteration as soon as possible although they were very tightly scheduled. I was planning to wait for the car and was told it would take up to 2 hours. I checked in from the waiting area after 1 hour and Steve informed me it was done except for the paper work which he completed on the spot and I was out the door in less that 1.25 hours. I really appreciated Steve's attention and willingness to work with me. Thank you Steve. More

Recall work It was the first time that I had work done at that location. Easy access, very clean and excellent customer service! Free shuttle service was a bonus! It was the first time that I had work done at that location. Easy access, very clean and excellent customer service! Free shuttle service was a bonus! More

Knocking in engine My car was in for a recall and oil change when i picked my car up it was knocking and they let me know and scheduled me appt to get it fixed. My car was in for a recall and oil change when i picked my car up it was knocking and they let me know and scheduled me appt to get it fixed. More

Recall Steven mackey was very helpful with getting my truck in&out.It's was done in less time then quoted.It's was in for a recall. Steven mackey was very helpful with getting my truck in&out.It's was done in less time then quoted.It's was in for a recall. More

Service I work 6 days out of 7 and your service hours are usually out of my ability to get your service area in time. Horbal Kleighton made sure I was able t I work 6 days out of 7 and your service hours are usually out of my ability to get your service area in time. Horbal Kleighton made sure I was able to obtain my oil change even though it was almost 3 pm on a Saturday ... the first day in a month that I was even able to get to your location before your service hours ended. He was professional and helpfulness that should be recognized for superior customer service! More

Disappointed Brought my vehicle in for recall work, and that was handled fine. Had a MIL on the dash and asked about it, said it would cost $130.00. So, they knew Brought my vehicle in for recall work, and that was handled fine. Had a MIL on the dash and asked about it, said it would cost $130.00. So, they knew what it was and were wanting to charge in order to tell me. They won't get my business again. Period. More

Mark G = Dr. Spock. Honest. To the Point. No speculation! I had a wonderful experience at Luther Jeep in Brooklyn Park. Mark Gray was my salesman and he walked me though the purchase of a new Jeep Cherokee w I had a wonderful experience at Luther Jeep in Brooklyn Park. Mark Gray was my salesman and he walked me though the purchase of a new Jeep Cherokee with what I think of as the "pushing the Easy Button" scenario. Friendly, non-assuming, non-pushy - just a great salesman with the gentle touch and a "more bang for your buck" delivery which helped me make the decision. I liked the approach and enjoyed avoiding the "new car purchase process", which I find stressful. Thank you Mark for assisting me in making an important decision about purchasing another Jeep. Betty Cook, Minneapolis More

Service was friendly and professional I bought my first Durango from Scott, general manager in 2001 and yes I am still driving it. It just went over 235,000 miles. He is assisting me in fi I bought my first Durango from Scott, general manager in 2001 and yes I am still driving it. It just went over 235,000 miles. He is assisting me in finding another gem. Scott's staff from the sales department to the service bay, including the fellow who drove me back to my office when I dropped the car off for service, where like Scott, "friendly, helpful, professional and genuinely wanting to do the best for me. Thank you all John Aquilina 6128509984 More