Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Instrument Cluster F The staff is GREAT - Ram(Daimler) parts are disinterested & uninterested or under-trained in procedures or execution of policy. NEVER EVER should it The staff is GREAT - Ram(Daimler) parts are disinterested & uninterested or under-trained in procedures or execution of policy. NEVER EVER should it take 4 + Months to solve a small problem. If your vendors are so lean on Just in time manufacturing - this is the result. I'm glad my problem was not a disabling problem. FOUR months would have been 1/3 of a year with a disabled vehicle. Could have bought a new one. Respectfully, Wayne D. Johnson 612.325.1422 More

Recall and service I had a recall done and transmission service. It was done in the amount of time I was told that it would be. The cost was what I was told it would b I had a recall done and transmission service. It was done in the amount of time I was told that it would be. The cost was what I was told it would be as well. More

Great customer service They all ways try to get you in and out in a timely manner and help to get warranty work done. Thanks for the great work They all ways try to get you in and out in a timely manner and help to get warranty work done. Thanks for the great work More

Visit was a scheduled oil change The Service Assistants and Service Techs/Personal always there for you. As a customer who visits on a regular schedule, it is very much appreciated fo The Service Assistants and Service Techs/Personal always there for you. As a customer who visits on a regular schedule, it is very much appreciated for their assistance. More

Great customer service My issue was a little different than normal. We tried to recreate the issue my Jeep was having but we couldn't replicate it. No fault to Steve the ser My issue was a little different than normal. We tried to recreate the issue my Jeep was having but we couldn't replicate it. No fault to Steve the service guy, only my Jeep was to blame!! Will go back there every time!! More

Six hours late and no communication Dropped my truck off at 8:30 for requested work and recall. Promise to be done by noon. I called at 1 pm and 2 pm before I am then told that they have Dropped my truck off at 8:30 for requested work and recall. Promise to be done by noon. I called at 1 pm and 2 pm before I am then told that they have not started the work that was supposed to be done by noon. Still charged me and half of the work was not completed. Tire pressure system still not working and recall service was not done This is just the latest of missteps here. It has taken multiple trips on other occasions to get things done correctly. Think twice about wasting your time here and then go elsewhere. More

Nice Service Tire Rotation Appreciate that Vehicle was Washed with not having to ask. Rapid oil change was well handled, gave me free oil change although I upgraded with Synthet Appreciate that Vehicle was Washed with not having to ask. Rapid oil change was well handled, gave me free oil change although I upgraded with Synthetic , More

Excellent service Everyone in the service department was very friendly. Car was kept overnight and they provided me with a loaner at no cost. Service was done is a time Everyone in the service department was very friendly. Car was kept overnight and they provided me with a loaner at no cost. Service was done is a timely manner. More

Oil change Never had an issue always friendly and helpful. We will probably be buying are next vehicle there in the near future.thank you very much Never had an issue always friendly and helpful. We will probably be buying are next vehicle there in the near future.thank you very much More

Oil change and rotation Was there for an oil change and they suggested a rotation too. Staff is excellent, kept me posted - always friendly. Will be happy to suggest to othe Was there for an oil change and they suggested a rotation too. Staff is excellent, kept me posted - always friendly. Will be happy to suggest to others. More