Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

ABS/service break lights on Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Next day I picked up my car, drove 20 feet and the lights came on again. Oops, they did update the software but the service tech didn't drive the car enough to see if the problem is solved or not... Left the car there on a Thursday, got a call on Saturday that the foreman will look at my car but he is not in until Monday . Monday nobody called to let me know about my car, I had to call and inquire.Somebody told me they will call back with an update, nobody did.I finally got a call from the service manager after I was called by the customer service to rate my experience with the dealership and I explained what is going on. Tuesday talked to Brandon Judge and he said the car will be maybe ready by the evening and then 10 min later I get a text that will be done the next day because a driver had to drive it?! On Wednesday when I pick up the car, they didn't even explain what they did to my car, went to the cashier to get my keys and got of there... Very poor customer service. The only person that really helped was Michael Flaifel . Even if he wasn't the Advisor, he still went above and beyond to make sure I get a rental and that my car is done properly More

Great The store is clean about there businesses and make sure the customer is tkaken care of and not to worry about there car. Very friendly environment. The store is clean about there businesses and make sure the customer is tkaken care of and not to worry about there car. Very friendly environment. More

Great Service Great service very honest work will definitely recommend thinking about doing a trade with this dealership due to the customer service that was provid Great service very honest work will definitely recommend thinking about doing a trade with this dealership due to the customer service that was provided to me More

My Service advisor was so helpful and nice Right from the moment I pulled in my service advisor was knowledgeable. He not only saved me money, but also made me welcome . Thanks again he should Right from the moment I pulled in my service advisor was knowledgeable. He not only saved me money, but also made me welcome . Thanks again he should get a money raise because in the long run he will make your dealership millions More

Accommodating I had 2 issues within 4 days with my vehicle, unrelated to each other. I was also scheduled to leave the state within 3-1 day after incidents. Brand I had 2 issues within 4 days with my vehicle, unrelated to each other. I was also scheduled to leave the state within 3-1 day after incidents. Brandon was very good about accommodating my time issues and getting me on the road just in time to make my out of state appointment. More

Great service. I feel like my questions were answered. My car was given top priority and service. All issues addressed and completed. Thank you so much gu service. I feel like my questions were answered. My car was given top priority and service. All issues addressed and completed. Thank you so much guys!!! Especially Brian/Bryan(spelling sorry) and Nicole!! More

Great Service Brian in the service center was awesome. I brought my 2016 ram in due to a recall, when it was finished, Brian told me that they acultually took care Brian in the service center was awesome. I brought my 2016 ram in due to a recall, when it was finished, Brian told me that they acultually took care of 2 recalls. An hour later I was back home. More

headlamp change everyone did a good job...done on time...I will return for my next oil change or any other work I need >good job everyone everyone did a good job...done on time...I will return for my next oil change or any other work I need >good job everyone More

ram fan great service thanks to brian really friendly and asweame guy the service guy also for fiding the issue with my navigation system thanks a lot great service thanks to brian really friendly and asweame guy the service guy also for fiding the issue with my navigation system thanks a lot More

Friendly staff Always a friendly staff. ! I like the update that was made to the waiting area . It’s very nice and modern. I have a oil change puch card. Yes i Always a friendly staff. ! I like the update that was made to the waiting area . It’s very nice and modern. I have a oil change puch card. Yes it’s old . Every time I ask someone to punch it , they tell me how it is . I feel that any person who has a vehicle lease or purchased a car from you guys , should offer this to us .... it’s a nice incentive for being a customer who made a big purchase there . And keeps business there . I’ve been a customer to your location for the last 6-7 years . 3 vehicles from you. About to be number 4 coming up soon . More