Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Long Wait When you drop off or pick up your vehicle, be prepared to wait and wait and wait. It is never in and out. First you wait to check out and then if you When you drop off or pick up your vehicle, be prepared to wait and wait and wait. It is never in and out. First you wait to check out and then if you have a lease you go in and wait some more. Then you wait again for them to pull up your vehicle. You need to schedule I’m at the minimum 45 minutes to drop off or pick up your vehicle. And why on Saturday do the have only one person checking vehicles in and out. Crazy for such a busy day. The service otherwise is good. More

Service and Sales I have had my vehicle in service for many items this past month for normal wear and tear, and other warranty items. It was so refreshing to work with I have had my vehicle in service for many items this past month for normal wear and tear, and other warranty items. It was so refreshing to work with a team that cares about customer service, and knowledgeable. Jason Wiese went above and beyond to help us in the facilitation of our service experience as a sales manager, even though it wasn't his "role." More

Express Oil Change I bought a new Dodge Durango from Luther Brookdale Chrysler Jeep Dodge and so I brought it in for it's first oil change and used their express oil se I bought a new Dodge Durango from Luther Brookdale Chrysler Jeep Dodge and so I brought it in for it's first oil change and used their express oil service. The service representative was very professional and attentive. I will definitely use them again! More

Great Service I brought my car for service and was kindly greeted by Nicole. She was very friendly and professional and helpful and most importantly efficient. The I brought my car for service and was kindly greeted by Nicole. She was very friendly and professional and helpful and most importantly efficient. The quality of the service was fantastic. More

Customer Care and Efficency Brandon in the service dept is an asset to the Luther family. He has gone beyond the call of duty in making sure I am happy and satisfied with my serv Brandon in the service dept is an asset to the Luther family. He has gone beyond the call of duty in making sure I am happy and satisfied with my service. When I have an appointment he's on time. he gets me in and out as promised without compromising my service and my time. He makes sure efficiency is #1 I have bought 3 cars from this dealership and I continue to come back because they take 100% care of their customers and Brandon is the added Cherry and Sprinkles on top! He demonstrates his care and concern each and every time! Keep up the great standards in making sure everything and everyone is taken care of. More

Great experience Customer service is A plus. I like coming to this dealership. Great service by the two guys at express oil change. They were very professional and cl Customer service is A plus. I like coming to this dealership. Great service by the two guys at express oil change. They were very professional and client centered customer service More

Service was outstanding The service was great and Nicole Beaver a service adviser did a super job filling me in and keeping in touch with me when my vehicle was being service The service was great and Nicole Beaver a service adviser did a super job filling me in and keeping in touch with me when my vehicle was being serviced. More

Oil change Great experience for the oil change I had. It was very quick and no pressure being talked into other things needed. It was a quick in and out for th Great experience for the oil change I had. It was very quick and no pressure being talked into other things needed. It was a quick in and out for the one service I needed. Great job Michael and crew. More

Always Taken Care Of Luther RAM is Brooklyn Park has always provided great service to my family. Thanks guys and gals! Communication is on point and I appreciate the conve Luther RAM is Brooklyn Park has always provided great service to my family. Thanks guys and gals! Communication is on point and I appreciate the convenience. More

Always friendly Have been a customer (sales and service) of Luther Brookdale for many years and there's a reason I go back. They aim to please, and I've always been Have been a customer (sales and service) of Luther Brookdale for many years and there's a reason I go back. They aim to please, and I've always been treated with respect and made to feel like I'm their most important customer. That's a rare thing these days. More