Luther Brookdale Chevrolet Buick GMC - Service Center

I brought in my '98 pickup because it was leaking power steering fluid. I was sure they wiuld tell me I needed a new pump. What a suprise when they said all I needed were hoses! There was no "upsell" press steering fluid. I was sure they wiuld tell me I needed a new pump. What a suprise when they said all I needed were hoses! There was no "upsell" pressure, everyone was friendly, the work was done as promised, and they even found me a coupon for my oil change. Great experience!! More

I have always had excellent service at Luther and this time they went above and beyond. Chris Johnson was especially helpful. They are all very professional and I was given a ride home and they picked me time they went above and beyond. Chris Johnson was especially helpful. They are all very professional and I was given a ride home and they picked me up on the return trip when my car was ready. More

I brought my car in for an oil change and won a prize in the dealership while I was waiting. Nice!!! Also I also had a slow leak in a tire which I had just noticed and the tire was taken care of at the sam the dealership while I was waiting. Nice!!! Also I also had a slow leak in a tire which I had just noticed and the tire was taken care of at the same time. I love the car washesn too. I can always count on this dealership; everyone is so friendly!!! Thanks Luther!!! Winnie Mack More

The person who answered the phone was willing to discuss my options on the phone while I made a service appointment. An open time slot was available within a day or two and was convenient to me. The service my options on the phone while I made a service appointment. An open time slot was available within a day or two and was convenient to me. The service writer who greeted me was pleasant, knowledgable, and efficient. He found an online coupon I was not aware of and applied its savings. The dealership looked great and so did my truck. More

Gone here for years. Always been very happy with the service,quality and price.We live in Rogers but still drive to Luther Brookdale Chev. because of this. service,quality and price.We live in Rogers but still drive to Luther Brookdale Chev. because of this. More

Brought in for Overheating issue--ended up with a new motor. I received no phone calls with updating, I had to do them all. No one called me to ask my permission to replace my motor, I just happed to f motor. I received no phone calls with updating, I had to do them all. No one called me to ask my permission to replace my motor, I just happed to find out about it when I called for an update. I was told that Dave in service got the ok from me--this is not true. When I Talked with Service Manager-Dave Miller--He tried to convince me he was giving me a deal at $500 for a new motor & warranty. I said no--the deal was $100 for possible gasket issue, but now since you've taken it upon yourselves to replace my motor without my permission I really shouldn't have to pay anything, but I will pay the $100. He tried patronizing me saying he could have it put together just as is & I could pick it up but that eventually I would have to have the work done. I said I don't know who you think you are talking to, but I know my rights under the law & you are not talking to some chick who is not savvi about things--so you will replace my motor for the price I was quoted. When I picked up my car almost a month later I couldn't be assured by virtue of the motor id number that it was new, cuz they didn't know where it was located, but I took the word of Chris the service guy, cuz he said he helped install the 2nd new motor, cuz the 1st new motor blew a spark plug. so I still am not sure if my motor is new for sure--just Chris's word, which I hope is good. More

I have serviced my vehicle(s)here for years. Staff is I have serviced my vehicle(s)here for years. Staff is great....both sales and service. They wash my vehicle. They always tell me the cost before pe I have serviced my vehicle(s)here for years. Staff is great....both sales and service. They wash my vehicle. They always tell me the cost before performing the repair. Service is always delivered when promised. They are outstanding! More

Last week we brought our Buick LeSabre in for service. The Brookdale Buick GMC service department was friendly and waiting for us when we arrived for our appointment. The work was done quickly and the car The Brookdale Buick GMC service department was friendly and waiting for us when we arrived for our appointment. The work was done quickly and the car was given a free wash which I especially liked. We are now ready for a trip to Michigan. The job was well done. More

I came in to the service department without an appointment as my vehicle started showing multiple problem messages. I was greeted well and was able to leave the vehicle for service that morning. appointment as my vehicle started showing multiple problem messages. I was greeted well and was able to leave the vehicle for service that morning. I was informed of the solution and the problem was corrected in a very timely manner. The service advisor kept me informed and all went smoothly. I will not hesitate to return when future service work is needed. More

Setting the service appointmemt was difficult. I was disconnected 4 times. Service was very busy when I arrived. Staff was very friendly but it took 20 minutes to get checked in. I was asked multiple disconnected 4 times. Service was very busy when I arrived. Staff was very friendly but it took 20 minutes to get checked in. I was asked multiple times if I wanted a car wash yet my car appeared unwashed when I picked it up. I appreciated the staff but organization could stand improvement. More